ibis Orange Sud

The hotel's convenient location near the historic center and friendly, professional staff offer excellent service. Quiet surroundings provide tranquility for travelers.

We arrived at the hotel around 19:30 as part of our journey to Spain. Upon check-in, we inquired about the breakfast and check-out times. The reception staff informed us that breakfast was served until 11:00. However, when we arrived for breakfast at 10:03 the following morning, we were told that breakfast service had already ended. We mentioned the information given to us at check-in, and initially, the receptionist said we could still have breakfast. We took our dogs outside for a brief walk while my husband packed the car. Upon returning just two minutes later, the receptionist rudely informed us that we could no longer have breakfast, contradicting his earlier statement. When we tried to clarify the situation, the receptionist responded rudely and unprofessionally. To our shock, he not only refused to accommodate us but also became verbally abusive and threatened us with physical violence. This behavior is entirely unacceptable and goes against the hospitality standards that we expect from Ibis hotels.