MsThoMAs13
May 31, 2024
A SHAME!! We decide to sleep in Ollantaytambo at the Hostal Apu Qhawarina and book through booking (1 double room for 2 and a room for two with twin beds). When we arrive, the couple gets their room and we (with my sister) try to get the room and the… surprise! The lady at the reception asks us for 20 Sol more for the extra bed! So I show her the reservation and she pretends not to understand. I suggest (about 10 times) to use a translator but she still ignores me and keeps saying “it’s impossible” she tells me with the reservation under her nose and the proof of payment! For the sake of conscience, I had sent a message 2 days before to validate the 2 beds. Response from them “don’t worry, no problem” (message shown to the hostess)! She doesn't want to know anything and she tells me "oh yes I forgot to tell you by message that it was 20 Sol more" (1/3 of the price) and obviously doesn't apologize for it! Then adds "anyway it's always those who want to pay the least who make the most fuss"! Cheeky good lady! Knowing that there was only one room left on booking! In short, we finally had enough after 20 minutes of negotiation and no effort on her part and increasingly mocking responses to our attempts to find a solution! We leave with the agreement of the hostess and more than inappropriate words from her! Witnesses present. Witnesses that she harassed the evening and the next day!
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