Villas d'Água Beachfront Resort

Property very clean and staff is very friendly I would definitely recommend this property

The property is well locayed and has a huge potential to be explored!

This hotel is unfortunately not finished and has a serious problem when it comes to bird excrement from seagulls who have claimed some of the properties. The apartment itself was great and modern and clean but the stairs are dangerous as there is no handrail on the lower part and they are slippery tile. The patio doors are also terrible as they don’t actually lock and the shutters are very hard to open. The balcony upstairs also has a large gap where a child could fall through so we had to put our daughter downstairs and my wife slept upstairs on the sofa bed. We only had housekeeping twice in the week (once being our final night which was strange) even though it listed daily housekeeping. There is no pool bar as listed but it wouldn’t matter as the mess and pool is disgusting you do not want to be near it. I have never in all my years travelling witnessed such a mess from wildlife and the smell was revolting. We did flag with the hotel and they attempted to clean it but the swimming pool itself is so dirty it is a health hazard. I over heard a guest say “is there fish in here as it smells fishy”. This could be an amazing place but not at the moment and needs a lot of work and staff to be acceptable as a hotel. The sunbeds are fabric and are not cleaned so you are sitting on beds that other people have lay on, they have to cover the beds at night to prevent the birds relieving themselves on them. I will say the staff are so lovely and pleasant and they were very apologetic.

This resort should be an Adults Only resort as this is the feel you get once you arrive in the reception area. It is minimalist. We found our check in very unfriendly and mostly every interaction with staff after that the same apart from the young girl. The staff are very unhelpful and they don't have a nice attitude. We stayed in a ground floor apartment with a garden view. The cushions outside on our patio area seats were soaking and could not be be used. The apartments are large and spacious. The kitchen has very little pots and pans, odd shaped tea cups that look like soup bowls. There is a dishwasher and washing machine. No tea towels were provided if you just used a few dishes. Our bathroom was very dirty upon check in. There were hairs on the floor, sink and shower from the previous customers. The towels are changed every 3 days. We had very noisy neighbours above us and couldn't get a moments peace. The kids were constantly screaming and running around mad. We were supposed to stay for a week but couldn't stick it any longer and moved on after 3 days. We informed the staff at reception that we were moving on and they just couldn't have cared. Although they did refund some nights. The resort would be better Adults Only.