Ngorongoro Oldeani Mountain Lodge

Absolutely terrible experience! Dishonest staff, unprepared, and overpriced. They tried to sneakily overcharge me at the bar by bringing a drink without alcohol topped with ice. When I said please don't add so much ice i cant taste alcohol, she changed it. After I finished it she said we are charging double because I put 2 shots. Why they told it to me after I drank it?! Workers were unfriendly, and service was awful. During dinner and breakfast, there were no lights, no backup generators, no candles, just total chaos. I ate an apple I’m allergic to because the salad was too dark to see, and there were no labels. Nobody was there to ask. At checkout, I thought they’d comped the drink for all the issues, but then they kept asking for more money, including for the overcharged drink and one with no alcohol. I went back twice, they said I was all good, but then as my tour group was leaving, they stopped me again. It felt like a scam. The manager did nothing to resolve this and failed to ensure guests were treated properly. The whole place is a mess, with bugs in drinks, dark meals, and no regard for guest safety or comfort. Save your money and go somewhere else. Im actually editing the review to add more and a photo of the bug floating in the glass. The the previous review had a “response” from hotel which was pathetic. They blame shifted, tried to justify the scam, and denyed the bug in the drink saying it was our mistake for not letting people know. We did let people know. Also they mentioned I left good servey?! Servey was done in the dark and they insisted for us to fill it even though nobody wanted. told me not to worry about the scam charge then after i gave my review they said no you need to pay for their mistake. Complete scam and worst of all is their response. If there is a problem learn to address it rather than blame shift it on a guest. Horrible manager. Will let everyone know about this terrible hotel and hope other guests including the person with a bug in the drink will also leave one. No apologies nothing from them.

Welcoming from the operation manager was useful it gives a great image to the company, Jennifer made a great welcome that made the day with a touching smile to our micato guests, she really played a great role to make sure she tabled her briefing well.

This place is heaven on Earth. Beautiful surroundings! Beautiful people! The rooms were so comfortable and clean. The service was excellent. The food was delicious. The infinity pool at sundown was perfection. We couldn’t have asked for a better place to stay at while on safari! They handled everything!