Holiday Inn Express Hotels in Offenbach am Main

This was my third time at the Delta hotel and first time after 3 years. The stay was good but there were signs that the service level has somewhat decreased from before. The Delta hotel still has great value for location, nice and clean rooms, delicious breakfast and efficient service. However, there were many details missing and rooms have shown signs of wear and tear like stained carpet, worn sofa surfaces. For starters, got the keys of the Moxy hotel. Housekeeping missed to clean our room one day. Noone responded to my texts and requests on the app and I tried to call the hotel to notify about our delayed arrivals and noone picked up. After checkout, I’m still waiting for my folio and they only credited 1 out of 2 nights to my Bonvoy account. To their credit, the on-site requests were handled promptly. Fortunately the small misses did not affect our stay overall. In the end we did have a good stay and got a good value compared to other Marriott options in town.

Situated approximately 6/7 mins walk from Offenbach Kaiserslai S Bahn station. Check in was very friendly and quick and the common areas of the hotel looked newly renovated and was decorated in modern style in fact you could still smell the paint. Room was quite large, clean, very quiet and also newly renovated. Bathroom had a powerful shower and hairdryer and the bed was comfy. The only problem I could see was there were only three coat hangers between two people. The only downside to this hotel is it’s location, it is situated in a business area without any amenities apart from a McDonalds a few minutes walk away, and although the hotel offered a bar at very good prices we didn’t see any evidence of food being offered. All in all a fantastic hotel with friendly staff, modern and clean rooms and brilliant value for the price paid

Work always takes you up to interesting destinations and this time around it was Germany. It seemed like a great stay next to the backyard river with a jogging and cycling track thrown in, had a wonderful time at this great small property with a mini gym and breakfast buffet thrown in. A special mention for the wonderful staff specially Violetta'bajraja' ( I hope I remember her name correctly)at the check in desk which welcomes everyone around with a smile and is always willing to walk the extra mile for the guests, all in all a good property with big rooms and comfortable stay, I wish all it's members a very best for the future endeavours cheers!

Things didn't start off well, to be honest. The guy at the front desk ”couldn't find” the reservation and we spent a good five minutes discussing this with him while showing him confirmation numbers, credit cards, etc. Finally he decided to look in a drawer and miraculously found the reservation. Then I requested a wake up call for 3 hours later which actually came the next morning. I DID make sure to request the call for zwansig Uhr and not for acht Uhr. Aside from these two errors, though, the hotel was great. The room was spacious, more than enough bathroom towels and the breakfast buffet was fantastic. Props to the breakfast crew for letting us eat when we showed up later than we should have (I think we walked in 5 minutes before it was to shut down). They didn't hurry us out or make us uncomfortable, they just let us eat and even told us there was no need to hurry - because we were hurrying. The front desk staff after our check in were great. Extremely helpful and knowledgeable about the local area and went above and beyond to assist us.

I booked three nights at this property. When I arrived I was greeted by Amman who was new and showed he really hadn’t learned much about customs service. He didn’t thank me for being a titanium elite member. He didn’t ask me to choose amenities. Didn’t explain breakfast, lounge access or fitness center. When Verena noticed his unprofessionalism she quickly interrupted and treated me as a valued guess. Verena was great! The hotel isn’t so great. The carpet was stained in the hallways and rooms. This hotel is in desperate need of renovations. The lobby is nice but everything isn’t. I think I’ll try another Bonvoy properties when visiting Frankfurt. I said it was average because of Verena. The Hotel really deserves one star.

We stayed more often in the hotel during the ”IBIS” time. Each time with an excellent breakfast at a reasonable price. What was expected to us now under ”B&B Hotel” was a expensive disappointment. Price performance is not matching in any way. On the first day there was not even butter or margarine. At request, they were told that they would not have the Please? At the complaint at the reception we were informed that B&B offers 80% Bio. And? Butter/Margarine is also in Bio. Bio - but an OFFEN !!!!!! Nutella glass with a knife stands on the buffet table (if you can call it at all) with a knife inside. In the present time? Is this allowed for hygienic reasons at all? I can't imagine. On no day we found only a ”crumb” fresh fruit, or permanent sauce, rhein or S*****. Only a few varieties of cut ”fresh sauce”, cheese, yoghurt and marmelade glasses (also open with lime inside) were offered. Broad and breads (which were delicious) and cooked eggs (cold on the first day). The snack and the box were already significantly dirty. The cups inside had thick ”cafe changers” and other things, the bedding still holds rests. Bah...DAS would not have happened under IBIS. There was everything very rich, fresh and clean. The room was ok and clean. But, completely overheated. To do this heavy top beds: sauna perfect. Air conditioning seems not to have worked. The bathroom was so far OK, up to the shower head. It was already quite habitually needed, as it was roughly flat and something else ... Handtuchs were on 1. Day only available for 1 person (relived on day 2, both soap donors were empty. The shower was not cleaned. A high on the house keeping. For us certainly not again, not at all with breakfast. If at all???? In any case, we no longer recommend to business partners and friends.

With a stay at Hotel Luna, you'll be centrally located in Offenbach am Main, within a 15-minute drive of MyZeil and Römerberg. This hotel is 6.2 mi (10 km) from Frankfurt Trade Fair and 9.7 mi (15.7 km) from Deutsche Bank Park.Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room.Make yourself at home in one of the 49 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.

HORRIBLE EXPERIENCE NEVER GO TO THIS HOTEL UNLESS YOU WANT TO BE TREATED LIKE S*** This is my experience: I travel with a dog and I searched through Booking the hotels that accept dogs. This hotel was in the list but just to be sure I wrote a WhatsApp to ask them, at the beginning they asked me how big is the dog, but then they changed and they said that THE HOTEL DON'T ACCEPT DOGS. I asked one more question but the guy in WhatsApp answered me that he had a day off and didn't know (???). For a problem with booking website (I was on another hotel page but the connection was bad and I don't know what happened recharging the page), I find myself paying 83€ at this hotel. I wrote IMMEDIATELY at the WhatsApp number and also through Booking explaining that I had a problem with Booking website and that for a mistake I payed 83€ but I couldn't come because they don't accept dogs. I kindly asked a reimbursement which was refused several times. As I had to go to another hotel nearby, the next morning I decided to pass by and to talk directly to the reception to explain the issue I had with the website but the receptionist was VERY IMPOLITE, DIDN'T WANT TO LET ME TALK AND EXPLAIN and invented a story that there was some other company owning the hotel (which is NOT TRUE) and that I had to ask Booking for the reimbursement. He said to write an email that would be forwarded to the owner but guess what?? The same guy answered to me directly at my email (do you think we are all stupid??) Things like this can happen when booking online and as I talked previously with the WhatsApp number, I would expect more comprehensive and human behaviour. The difference between humans and machines is the ability to understand the different situations, but apparently in this hotel all they care about is money. Never go to this hotel because once you paid they don't care about you at all, they are NOT NICE WITH THE CUSTOMERS, don't care about being good with the people, don't let you talk and explain, hope to never have a problem because they will never even try to help. Don't make my mistake and don't pay one single dime to this dirty hotel managed by not professional people.

I have just spent 4 days at this hotel for a workshop. I must state right away that I hadn't booked a room; only the seminar room, lunch and dinner. Firstly - and this isn't anything that can be helped, but should be mentioned - the hotel is situated in the MIDDLE of monumental construction (which, by the looks of it, will continue for a loooooong time), cannot easily be accessed due to roads being renewed, the parking lot is in the middle of the building site (dirty, dusty puddles and pebbles). The hotel itself has the brutal charm of 1980s concrete and doesn't seem to welcome you. The meals were buffet only, and sadly nothing to write home about. Tepid and soggy. However, the snacks served during the coffee breaks were prettily served and good. The staff was friendly and funny and helpful, which made up for a lot! I spend quite a bit of time at workshops in hotels across Germany and must unfortunately say, this one didn't make the grade. I cannot imagine where they got their 4 stars.