Hotel near Varna City Center,Odesos100% of visitors choose this area
With a stay at Hugo Hotel in Varna (Varna City Centre), you'll be steps from Sea Garden and 3 minutes by foot from St Sarkis Armenian Apostolic Church. This hotel is 0.2 mi (0.3 km) from Varna Aquarium and 0.2 mi (0.3 km) from St Michael the Archangel Church.
Enjoy recreation amenities such as bicycles to rent or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 15 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Hotel near Varna City Center,Odesos100% of visitors choose this area
2023.01.31
Disappointing. Definately not a four star. This hotel is so overrated and overprized. There are other hotels close by giving better value for money. On the positive side there is a nice reception area. And the bed is quite comfortable. The view is overlooking a crossroad. On the other side the hotel is old and worn. In the room there are no sockets near the bed. AC is central govern. Not possible adjusting temperature in the room. I left it on max cold for 24 hrs. No difference. It’s just a fan blowing. The hotel is located in the street. You get a lot of traffic noise from the crossroad outside. Furthermore curtains are not lightproof. You wake up at 6am by sunrise. And then there is breakfast. Breakfast is the worst I had in ages. Simple, cheap and a complete mess. They are trying, but definately struggling. Cheap, greasy low quality products . In addition they deny to refill after 9.30 and turn off the lights 10.05 while guests still are eating. Breakfastroom is crowded, lacking tables. Staff is hostile passive aggressive and shows horrendous behavior. But coffee was ok! Under the surface they really need to improve their quality. I am glad I only stayed two nights.
The receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the
3 review
3.5/5
Price from
PKR 13,296
per night
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Hotel near Varna City Center,Odesos100% of visitors choose this area
DDesi S2024.07.22
Хотелът е моден,чест и удобен в центъра.. Има малък басейн и сауна на последния етаж .Персоналът е много любезен и усложлив. Закуската е много богата и разнообразна и много мила хостеса.Посещавам го многократно и винаги оставам удовлетворена. The hotel is fashionable, clean and comfortable in the center.. There is a small pool and a sauna on the top floor. The staff is very kind and helpful. The breakfast is very rich and varied and the hostess is very nice. I visit it many times and I am always satisfied.
Hotel near Varna City Center,Odesos100% of visitors choose this area
With a stay at Hotel Belle Epoque Beach in Varna (Varna City Centre), you'll be steps from Sea Garden and 3 minutes by foot from St Anastasios Orthodox Church. This beach hotel is 0.2 mi (0.3 km) from Varna Beach and 0.2 mi (0.3 km) from Varna Aquarium.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite at the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 16 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Hotel near Varna City Center,Odesos100% of visitors choose this area
GGuest User2023.10.06
We stay at this hotel from October 1 to October 6. A couple of friends. Although a beautiful and clean boutique hotel, the service is not good. There are stairs at the entrance, stairs to the elevator and no one to help take luggage. Really shameful. In the dining room there is one waiter who is not enough to fill the gaps in the buffet anyway, which is not worthy of 5 stars. very poor You have to wait and ask for eggs or a sandwich from the menu. Tomato, cucumber, or cheese butter. Sometimes there is nothing and you have to wait for it to be brought to your table. Really not worthy of 5 stars. We were very disappointed. The lobby is really nice but there is no air conditioning. I will not come back here. Definately not
Hotel near Varna City Center,Odesos100% of visitors choose this area
Jjans642019.04.15
Unexpensive, but good quality hotel. No major problem with my stay, except for a dog somewhere outside barking all night, which of course the hotel is not responsible for. I got a great coffee at the reception, I took advantage of the free parking even for the whole following day, which was really nice. The room was comfortable.
A stay at Palitra Family Hotel places you in the heart of Varna, within a 15-minute walk of Kolhozen pazar market and City Garden. This golf hotel is 0.8 mi (1.2 km) from National Maritime Museum and 0.8 mi (1.3 km) from Dormition of the Mother of God Cathedral.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 30 km.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Varna? This hotel has facilities measuring 24 square feet (2 square meters), including conference space. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 15 guestrooms featuring refrigerators and LCD televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
The hotel is very cheap and the showers are beautifully strong and quickly warm, which was not everywhere in Bulgaria. Also the minibar in the room has various snacks when you arrive late and nothing more open is super. Unfortunately, the good review ends with this. The room and the whole hotel is extremely old. The worst was the strong smell after distant smoke in the room. I am also a smoker myself, but this smell in the bedroom doesn't go at all. The floor was also very sticky, almost like in a club. The area is rather left, I arrived around 21:30 and there is no shop or restaurant anywhere. I booked 2 nights but after 1 night I'm in a just a little more expensive hotel near the city center, which is excellent. If one doesn't disturb smoke and for one night it's okay, but I'm better paying CHF 20. - more and have a more friendly, pleasant accommodation for it.
Hotel near Varna City Center,Varna100% of visitors choose this area
2023.01.31
Slightly older hotel with recently refurbished rooms and reception. Rooms are nice and service ok. It is not a four star hotel. Maybe room is three, but lacking amienties to be four. Breakfast is simple and no more than two star. Bed a little too hard for my liking. AC is central govern with just modest control in the room. Room temperature set to high. Curtains not fully lightproof. A bit out of city center. Quiet in the hotel for sleep quality
Very Good
13 review
4.2/5
Price from
PKR 23,590
per night
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Start your day with a tasty breakfast at one of our favourite hotels in Odesos.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Hotel Orbita is centrally located in Varna, a 3-minute walk from Sea Garden and 14 minutes by foot from Dormition of the Mother of God Cathedral. This hotel is 1.2 mi (1.9 km) from Varna Beach and 1.7 mi (2.7 km) from Grand Mall.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a hair salon, a television in a common area, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room.
Make yourself at home in one of the 32 air-conditioned rooms featuring minibars. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
A stay at Graffit Gallery Design Hotel places you in the heart of Varna, steps from Varna Centre for Contemporary Art and Artin. This luxury hotel is 0.1 mi (0.1 km) from Sea Garden and 0.3 mi (0.4 km) from Varna City Art Gallery.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include concierge services, wedding services, and a ballroom.
Stop by the hotel's restaurant, Red Canape, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Varna? This hotel has 3229 square feet (300 square meters) of space consisting of conference space and 4 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 55 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
A stay at Grand Hotel London places you in the heart of Varna, within a 5-minute walk of Ethnographic Museum and Varna Opera House. This luxury hotel is 0.3 mi (0.5 km) from Navy General Staff and 0.4 mi (0.6 km) from Roman baths Varna.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, a fireplace in the lobby, and a banquet hall.
Enjoy international cuisine at Restaurant Musala, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Meet other guests and eat at the complimentary reception. Cooked-to-order breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Varna? This hotel has 506 square feet (47 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, as well as phones with free local calls.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
A stay at Hotel Panorama places you in the heart of Varna, steps from Sea Garden and Varna Beach. This beach hotel is 0.2 mi (0.3 km) from Roman Baths and 0.2 mi (0.4 km) from Varna Aquarium.
Relax at the full-service spa, where you can enjoy massages and body treatments. You can take advantage of recreational amenities such as a nightclub, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Varna? This hotel has 323 square feet (30 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 37 air-conditioned rooms featuring minibars and LCD televisions. Your memory foam bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
With a stay at Family Hotel Gran Ivan in Varna (Odesos), you'll be a 4-minute walk from National Maritime Museum and 6 minutes by foot from Grand Mall. This hotel is 0.7 mi (1.2 km) from Spartak stadium and 1.1 mi (1.8 km) from Kolhozen pazar market.
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 5:00 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 20 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include desks, and housekeeping is provided daily.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
With a stay at Hugo Hotel in Varna (Varna City Centre), you'll be steps from Sea Garden and 3 minutes by foot from St Sarkis Armenian Apostolic Church. This hotel is 0.2 mi (0.3 km) from Varna Aquarium and 0.2 mi (0.3 km) from St Michael the Archangel Church.
Enjoy recreation amenities such as bicycles to rent or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 15 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
With a stay at Hotel Belle Epoque Beach in Varna (Varna City Centre), you'll be steps from Sea Garden and 3 minutes by foot from St Anastasios Orthodox Church. This beach hotel is 0.2 mi (0.3 km) from Varna Beach and 0.2 mi (0.3 km) from Varna Aquarium.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite at the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 16 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
A stay at Hotel mOdus places you in the heart of Varna, steps from Sea Garden and 2 minutes by foot from Varna Aquarium. This spa hotel is 0.2 mi (0.3 km) from St Michael the Archangel Church and 0.2 mi (0.4 km) from St Sarkis Armenian Apostolic Church.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 37 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
A stay at Hostel Musala places you in the heart of Varna, within a 5-minute walk of Ethnographic Museum and Varna Opera House. This hostel is 0.4 mi (0.7 km) from Archaeological Museum and 0.5 mi (0.8 km) from Varna City Art Gallery.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a picnic area.
Satisfy your appetite at the hostel's 20 coffee shops/cafes, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Make yourself at home in one of the 24 individually decorated guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
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3.6/5
4 Reviews
Price per night from: PKR 4952
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
MMrrichrichAbsolutely magnificent hotel! Staff are so friendly and accommodating. Daily room clean and very comfortable rooms and beds. Breakfast has great choice and never felt rushed. Evening meal is to die for, great choice and not a buffet which is superbe. Try the sea bass and tuna steak with spinach! The location is perfect just across from the beach through the sea garden which is also a delight. We will 100 percent be back next year, this hotel is a real gem
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Price per night from: PKR 22810
4.5/5
Excellent
DDesi SХотелът е моден,чест и удобен в центъра.. Има малък басейн и сауна на последния етаж .Персоналът е много любезен и усложлив. Закуската е много богата и разнообразна и много мила хостеса.Посещавам го многократно и винаги оставам удовлетворена. The hotel is fashionable, clean and comfortable in the center.. There is a small pool and a sauna on the top floor. The staff is very kind and helpful. The breakfast is very rich and varied and the hostess is very nice. I visit it many times and I am always satisfied.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Price per night from: PKR 22498
4.3/5
Excellent
Disappointing. Definately not a four star. This hotel is so overrated and overprized. There are other hotels close by giving better value for money. On the positive side there is a nice reception area. And the bed is quite comfortable. The view is overlooking a crossroad. On the other side the hotel is old and worn. In the room there are no sockets near the bed. AC is central govern. Not possible adjusting temperature in the room. I left it on max cold for 24 hrs. No difference. It’s just a fan blowing. The hotel is located in the street. You get a lot of traffic noise from the crossroad outside. Furthermore curtains are not lightproof. You wake up at 6am by sunrise. And then there is breakfast. Breakfast is the worst I had in ages. Simple, cheap and a complete mess. They are trying, but definately struggling. Cheap, greasy low quality products . In addition they deny to refill after 9.30 and turn off the lights 10.05 while guests still are eating. Breakfastroom is crowded, lacking tables. Staff is hostile passive aggressive and shows horrendous behavior. But coffee was ok! Under the surface they really need to improve their quality. I am glad I only stayed two nights.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Price per night from: PKR 24837
4.1/5
Very Good
GGuest User We stay at this hotel from October 1 to October 6. A couple of friends. Although a beautiful and clean boutique hotel, the service is not good. There are stairs at the entrance, stairs to the elevator and no one to help take luggage. Really shameful. In the dining room there is one waiter who is not enough to fill the gaps in the buffet anyway, which is not worthy of 5 stars. very poor You have to wait and ask for eggs or a sandwich from the menu. Tomato, cucumber, or cheese butter. Sometimes there is nothing and you have to wait for it to be brought to your table. Really not worthy of 5 stars. We were very disappointed. The lobby is really nice but there is no air conditioning. I will not come back here. Definately not
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Price per night from: PKR 19963
3.9/5
Jjans64Unexpensive, but good quality hotel. No major problem with my stay, except for a dog somewhere outside barking all night, which of course the hotel is not responsible for. I got a great coffee at the reception, I took advantage of the free parking even for the whole following day, which was really nice. The room was comfortable.
Hotel near Varna City Center, Odesos 100% of visitors choose this area
Price per night from: PKR 9592
3.5/5
GGuest UserThe receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the
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