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Top rated hotels in Ocho Rios

Sandals Ochi Beach All Inclusive Resort - Couples Only
4.2/541 Reviews
The good: Craig and Kirkpatrick at the polo lounge were amazing and their drinks were on point. Dennis Fowler at the Dive center was amazing as always. James at the Nurse station did a fantastic job with my wife after she got hurt on an excursion. The entire spa staff did an amazing job taking care of my wife. Lady O and Big Joe were great at helping book another trip. The club concierge were great at getting us reservations when we needed them. The annoying - The wifi was down by the room for the entire trip which is annoying since internet access is needed to access the room service menu and to book things through the app. There were constant power issues while we were there. The newly renovated room had several issues including the ac unit draining into the room, front door was very difficult to close, the patio had an issue with not being able to drain water that came in from the rain to the point we had to put towels infront of the door to keep water out of the room, the key cards had to be reprogrammed at least once a day and it took over a day to deal with a fire alarm that wouldn’t stop chirping. Unfortunately when we asked about moving rooms no other room was available. Renovations going on to building next to us resulted in waking up to heavy equipment jack hammers and concrete saws daily. The seaside lobby was also under construction. The Hillside main building either kept catching on fire or had an issue with the fire alarms because they were constantly going off resulting in having to evacuate the building during meals, while trying to book a return trip, or at the polo lounge. There were roof leaks in several places in the resort including different restaurants. The bad - Even though Island routes operates out of Sandals if you have an issue Island Routes the response from sandals is it’s a third party company they can’t help you and they can’t do anything about incorrect or fraudulent charges. It took four days of arguing with Island routes and escalating the problem to the GM of the resort I still got the answer of they can’t make Island routes do something if they don’t want to. While I understand that Island routes and Sandals are two separate companies when Island routes is owned by the CEO of Sandals Adam Stewart they should be held to the same customer service standards that is expected of Sandals and Sandals management should be able to something when they don’t meet the expectations set by Sandals.
Moon Palace Jamaica
4/5101 Reviews
PROS: The Food and Music are more authentic than any resort I’ve been to. Moon Palace's food was well seasoned and the music was mostly Dancehall and Reggae...which is what I expect coming to a Jamaican resort. The lobby is beautiful. The tile work is immaculate. Just a random observation. The property is very walkable. Unlike other all-inclusives I've been to, there was no need to wait on a cart or shuttle. You can get to everything pretty quickly on foot. The beach is beautiful. They regularly had people removing algae and cleaning. We're more of a pool family but we ended up spending far more time at the beach because it was so clean. The sand was soft as well. CONS: The customer service was awful. I try hard not to be entitled, especially on all inclusive vacations. I've seen so many rude vacationers treat staff poorly. However, I do expect to receive basic customer service. So many times I felt like simple requests were being met with an attitude. Almost like I was bothering employees by asking them to do their job. The amount of eye rolling and teeth sucking was unacceptable. So many random things ”out of stock.” I had to go to 3 different bathrooms to find toilet paper. I asked a poolside server for some wings. 2 hours later, she says they're out. My daughter and I wanted to use the water trikes. The guy says ”they're not working” even though there were 4 sitting right there. We wanted to go kayaking one day but we were told it was too windy. The water was calm and people at the nearby resort were doing all kinds of water sports. Everything had a line and a wait. It took us HOURS to get checked in despite our flight being delayed. We spent the entire time in the lobby waiting and when we did finally get our room, it was the wrong one. We had to move to another building at 11 pm with 2 children. They ended up offering us resort credits which are basically worthless. The buffet lines were long as well. The overall morale among guests was low. It's one thing to experience something negative on vacation. It's another thing when every time you're the elevator, the other guests are complaining and venting as well. We found out quickly that we weren't the only ones having a bad experience. The only time people weren't this way was if they were members. If I have to become a member to be treated with basic respect and receive quality customer service, I'd rather just go elsewhere...like back to Sandals. Even the sales people know the resort is lacking. Like many other resorts, they try to sell you on becoming a member or buying future vacations. We get it. Our salesperson was very nice but even in her presentation, she was telling us ”Don't worry about this property. It's our worse one.” I'm sorry but I'm not giving you upwards of 20k for future vacations when you can't get the one I'm on right. Furthermore, the amount of resort credits we were offered to attend the presentation mysteriously lowered once we declined. They really nickel an
Sand and Tan Beach Hotel
3.7/577 Reviews
Our experience was amazing if you are looking for peaceful stay good food access to beach and river then this is the place for you. They have a river flowing right beside the property and the ocean view from all rooms during sunrise and duvet is amazing. The food is really good and the staff is Amazing. This place is definitely a slice of paradise

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Hotel Information for Traveller

Number of Hotels144
Number of Reviews1,320
Highest PriceIDR 32,921,854
Lowest PriceIDR 823,457
Average Price (Weekdays)IDR 2,815,111
Average Price (Weekends)IDR 2,845,970