Dave M
October 7, 2024
Only the second time that I have been compelled to leave a review on Trip Advisor. From the moment we were allowed to check in Anna at the front desk recognized the size of my truck and went above and beyond to ask an employee to move their vehicle and secured a space to accommodate easy in/out for my truck and family. What started as an uncomfortable 1st night sleep due to a bad mattress, was quickly rectified by Anna and the maintenance staff early Saturday morning. Anna worked with maintenance and housekeeping to replace the mattress that had an entire side of bad springs with a new mattress and fresh linens, even going above and beyond the maintenance staff recognized the difference in the two mattresses and replaced both. Beyond satisfied with the service and quick action. As a side note, the room was clean and fresh, but I don't believe that housekeeping would have noticed the bad mattress and perhaps prior occupants never raised the issue to the front desk, leaving the issue for follow-on hotel guests. I live by the motto of leaving something better than found and besides ensuring a comfortable stay for myself, but hopefully a more pleasant staff for hotel visitors for room 509 into the future! Thank you again for being a major part of the fun Country Calling Weekend!