Hilton Garden Inn St. Paul/Oakdale

As a Hilton Diamond member, I was shocked by the subpar experience at this hotel during a recent wedding trip. Unfortunately, I didn't check reviews before booking, and it turned out to be one of the worst Hilton hotels I've ever stayed in. *Outdated and Uncomfortable Room* The room was in dire need of updating, lacking USB ports for charging electronics. The furniture was old and dated, and the bed was hard and uncomfortable, sitting on a heavy wooden platform that we repeatedly hit our legs on. The pillows were mismatched, with one being flat as a pancake. *Housekeeping Issues* Housekeeping failed to change the sheets or even make the bed on the second day of our three-day stay. *Bathroom Concerns* The bathroom had peeling caulking around the tub and a ceiling area that needed repair. *Non-Functional Hot Tub* The hot tub was out of order during our stay. *Recommendation* Unless this hotel undergoes significant renovations and improves its standards, I cannot recommend it. *Unacceptable Representation of the Hilton Brand* I am appalled that Hilton allows this hotel to operate under its name. The subpar conditions and service are a stark contrast to the quality and excellence that Hilton promises. This hotel should be held to higher standards, and if necessary, removed from the Hilton chain.

I waited 15 minutes for someone to come inside from smoking to be checked in, clearly upset to have been waiting so long, the lady did not even have a name tag on or wash her hands. She then very rudely threw together my room key, upset that I was checking in 30 min early, which was previously confirmed on the phone that I could. My room was musty, carpet was dirty, wall paper peeling off the walls, no water pressure or hot water. The workout room did not have well-functioning equipment, pool area was dirty, and rooms not cleaned in a timely manner. Breakfast is not included. Poor service overall. I felt uncomfortable and not welcome. I will not be coming back.

My husband and I were in town for a business conference held at this property. The property is a little dated but clean; however on 2 days in a row, a maid entered our room while we were in bed! Her knock was so quiet and she never announced herself, just simply walked in on us! The breakfast was decent, but there was no signage to state that it is charged to your room! The money wasn't the issue, the lack of professional courtesy in both of these instances was. Will not be returning.

From check in until check out Jill was there. We came Thursday and left Sunday. Jill was there. Had a smile each time. Her attention was spot on. I told her thanks in person but also wanted to show appreciation here.

Very disappointing for a Hilton property. Both the room door and bathroom door were stuck on the jam and extremely hard to open and close. So bad that room service did not latch the door after replacing towels for us one day. Anyone could have simply pushed the door in and had access to our room. Fortunately, nothing had been stolen. Floorboards in bathroom were loose. Giant potholes in parking lot. I would not stay here in the future.

It's just a worn down hotel now. Not like the past. Pot holes in parking lot, furniture in the lobby has holes and completely worn out. Empty snack shop, room had no wi-fi. Finally moved on 3rd day of a 4 day stay for business. New room had tiles missing. Looks like no investment being made at this location.

Our TV didn’t work (we weren’t the only ones and front desk was unable to do anything about it), there were no pool towels (when we asked for some they said they didn’t have any more), there was no bartender on Friday night, and no cook Saturday morning (so our two “free” breakfast vouchers were useless). The staff themselves were extremely unprofessional - For example: Thursday night the person at the front desk actually told us that she wanted a shot of alcohol because our kids were irritating her, and one of the staff working breakfast Friday morning had a shirt on that read “nope.”, make her extremely unapproachable. I didn’t even want to ask her for water. The elevators sounded and felt like they would break down at any moment. The ice machine on our floor didn’t work. They don’t even make minor repairs - The ottoman in our room was falling apart at the seams and the plastic cover of the advertisement in the elevator was broken and cracked.

Got tubs and pools are a high priority. We asked prior to checking in on our Hilton app and was given the okay that they were open (there is another Hampton directly next door). The hot tub was open but pool was closed. No manager on duty. The person that checked us in was the only employee we saw the entire time we were here. Bar was closed, no happy hour, pool closed. I thought about going in the hot tub but everything was do filthy I just left. Continental breakfast was old fruit with dried breads and bagels. It really was not a place to stay. If they ever get help back in force, they're going to have to hire a whole cleaning crew just to get this place back up properly.

The furniture in the room was worn and dirty. I have pictures if you wish to see them. One of the doors under the sink was missing. There were several scratches and dents in the wall. the door to the room when you let it close would not lock unless you gave it a strong shove or pull.