Holiday Inn Express & Suites ST. Louis West-O'Fallon

Great location for my needs. Just off Interstate. Room was pleasant. Breakfast was a good one if that’s your thing. But-pool was out of service, every time I left my room and came back-I had to have my room card reprogrammed to get in. The ice makers (on every floor) were out of service. Things in my room didn’t work-like the coffee maker-I left a note for them to please replace it and give me several Kcups, but no. So, if any of the above is a problem for you… beware.

Clean hotel with large rooms. Location is great with several options for dining nearby. When we visited, both ice dispensers were broken and the pool was closed. The gym has a bike, treadmill and cross trainer for cardio. The weight selection was a disappointment with several of the choices only having one weight instead of a set.

Very clean on the inside and the outside. They had water and cookies available right by the check in. The room we were in was good and large. There is a Mexican restaurant in the parking lot to walk to and the food was very good. The indoor pool was large and the exercise room is clean and the equipment was in good shape.

We stayed at the hotel as part of a block reserved for a wedding. I reserved 3 different rooms for myself and family members; 2 King Suites and 1 two queen room. Rooms were very nice - clean and spacious with comfortable beds. Also had refrigerator/microwave/wet bar in the King suites. Bathrooms were a little on the small side, but were very clean and more than adequate. Free breakfast was probably the BEST I've had at any hotel in this class. The "usual" offerings you might expect, but were prepared well, served hot, and a good variety. Most people in our wedding block group were surprised and commented on how good the breakfast was! EVERY staff member we dealt with (whether front desk, housekeeping, or breakfast staff) were friendly and extremely accommodating. They all went out of their way to make sure we were well taken care of. Special recognition to Autumn at the front desk. I spoke on the phone with her several times regarding changes to my reservations or with questions. Each time she was extremely helpful and took care of my needs.

Decent. Stained sheets to start. Breakfast was subpar at best. The ceiling was falling down by the window. Housekeeping didn’t clean the room in the 3 days of staying there. Even though the staff was great, the hotel itself is one almost to avoid fully.

We enjoyed a one-night stay at Holiday Inn Express O'Fallon before visiting Daniel Boone Home and Village the next day. The entire hotel was clean and neat. The staff was friendly and helpful. Our king suite had a sitting room with kitchenette and TV. The kitchen bar did not have supplies, but a note stated that some items (such as paper plates and utensils) could be obtained at the front desk. We appreciated the sofa and chair but wished they were more comfortable. Two TVs (another is in the bedroom) are convenient, but the sound kept cutting out; we couldn't decide if the problem was the Philips TVs or the cable service. A desk and task chair complete the living room. The bathroom was clean, and the tub shower has an adjustable shower head. Dove products are provided in pump bottles. The Beautyrest mattress in the separate bedroom gives the feeling of sinking into a cloud -- very soft, but we liked the comfort of a different type Beautyrest mattress at our next HIE hotel. A chest provides drawer space for longer stays. Breakfast was exactly what we expect at HIE -- hot items, yogurt, boiled eggs, pastries and breads, pancake machine, coffee and juice, and the delicious signature HIE cinnamon rolls. We liked this hotel and will stop again if our travels take us to this area.

Toney is the perfect guy to greet you at the door. Very welcoming after a long day. Very clean and fresh rooms. We walked next door for dinner. Our meal was great. Toney is perfect for his job . Thanks Holiday Inn Express for employees like Toney.

Toney at check in was a breath of fresh air, after our long journey! Accommodating, kind and professional. After a not so pleasant experience earlier in the evening, his attention to detail, was much appreciated. The world needs more Toney’s. What a blessing!