The Hotel Umbra Bagan

The accommodation's proximity to temple zones and dining options is praised. Guests appreciate the diverse and delicious breakfast. However, there were no specific disadvantages mentioned in the reviews.

Myself and my partner recently spent 5 nights in the Umbra Bagan Hotel. One the face of it, and when you look on the Booking sites it looks great. Be wary! You will notice the are very limited pictures of rooms. The pools and food are good. Not the best but satisfactory. I would recommend the barbeque which was excellent. What brings this place down even before you reach your rooms you are expected to pay for your full stay in cash. This a medium to high quality establishment according to the hotel and this is reflected in the cost so you have to cough up a fair bit of cash. In reality they will accept card payments but are mearly reluctant to. We were told we would have to move rooms half way through our stay which we found offputting. After kicking up a fuss they agreed for us to stay in our room. When we did reach our room we perhaps wished we hadn't stayed at all. The room was not very inviting. Dark and with poor air-conditioning. The bathroom was grubby with loose hooks on the wall and taps that spun around as if they were not bolted. It was the standard I would have expected at a budget hotel. And so to bed. As I climbed in I felt something on my feet. Apon inspection the sheets were dirty as if the bed had already been slept in. I found it hard to sleep the first night. In the morning the staff at the hotel, who were great tried there best to deep clean our room and did the best they could but there were some things which needed to have been attended to long before they got to this stage. At 9am the electic goes off for 4 hours, as is the norm in Myanmar. Although this hotel has a generator they did not turn it on. The temperatures inside soon increase so be warned it can get hot. We complained and it was turned on for us. The hotel was full so they there was insufficient revenue to run a generator. Bagan is an increadle place. We intend to visit again but will not include this hotel on our list.

The hotel experience was truly awful, with unhelpful and disrespectful staff who even invaded the guest's privacy by peeking via a hole while she was in the bathroom. I strongly advise avoiding this hotel at all costs. To make matters worse, the hotel failed to handle the privacy incident properly, showing no respect or consideration for the guest's feelings. This hotel neglects its guests' well-being and refuses to take responsibility for their mistakes. This level of disrespect and negligence is simply unacceptable, amplifying the disheartening experience for the unfortunate guest involved.