Nadee K
April 26, 2024
Our experience of this villa proved services was disappointingly below our expectations, especially considering the premium price of our accommodation. Upon arrival, we encountered delays in accessing basic hot water in the bathrooms, despite being informed by staff that it would be available after a short wait this wasn’t the case. Additionally, we noticed unpleasant odors upon entering the premises, coming from both the carpets and bathrooms. Furthermore, we found that the heating systems were not functioning properly. We raised the issues with staff and were offered two rooms at neighboring hotel, St Andrews, however facing an inability to contact the property manager they couldn’t follow through, forcing us in to the position of having to spend time chasing the property manager. As a result, our plans for the day were disrupted, and valuable time was wasted, limiting our activities to dinner and retiring for the evening. I hope the villa can address these issues going forward as other considerations location/food offers could make this an positively memorable experience.