Hotels Near Mt. Kenashi in Nozawaonsen

This hotel is a pure homestay. It should have been run by a couple and an elderly person. During the period, I didn't see any other staff hired. Four people to manage a shop is definitely not enough. The sanitation of the room is not cleaned. They only change the bathrobes every day. Sanitation and toilets are not clean. Therefore, the sanitation is quite worrying. The corner countertops are gray and the room sleeps. When the blanket shakes, dust will float up. Then the hot spring place is also in distressing conditions, the walls are full of mildew, and then the hot spring pool can be responsible for never draining the water to clean, because I touch the edge of the pool every day when I soak, the same one every day The place is abnormally slippery, and there are always black floccules floating in the pool, both in the pools for men and women. I have never encountered this before, so I don’t think much about it. The hot spring bathroom is also all kinds of things. The cleaning is not clean, the whole is dirty, slippery and moldy. Speaking of breakfast, it's really a simple farm breakfast. More than half of the food is purchased. The meat slices and sausages are all ready-made from outside. It feels like I am eating a convenience store package. However, the family of the guesthouse are all super nice people. The room area is also large, much larger than the previous Sumiyoshi house. The location is good next to the bus stop, but the food and sanitary conditions are really flattering. In addition, The shopkeepers can't speak English or understand them, but they are very willing to help. They are very good at heart and quality. If you don't mind accommodation and food, you can choose. After all, it is very economical!

Very cozy bed and breakfast, good environment, clean and spacious room, the improved dinner and breakfast are very good and special, dinner is a large set, it is really a good stay. The hotel also thoughtfully put the guest's name at the door of the room. It is also close to the bus station for convenient check-in with luggage. Will choose next time I go to Nozawaonsen.

We stayed at this hotel for five nights, skiing, looking at the village where Nozawa Hot Springs is located, and I heard that place was highly rated. The hotel is located in the remote village, about 500 meters from Shin-yu double chair ropeway, take the ropeway to Hirage Gondola( There are ski schools, information desks, coffee houses, etc. The ropeway is free, but if you want to ski, you have to buy tickets at the top. You can't ski back to the base of the ropeway and you have to sit back on the ropeway. The walk to the ropeway was more plodding but short and no one in our group felt difficult, we were wearing ski boots and carrying snowboards. We were taken to our room upon arrival at the hotel, The waitress made tea and poured it on us, she was very hospitable. The hotel room was very clean. Our room had two Western beds and a tatami area with Japanese mattress. The waitress put down the mattress for us every night, Then put it away when we have breakfast. The room has a refrigerator, minibar, hot water bottle and green tea, a snack or cake every day, air conditioning, alarm clock, flat screen TV (all Japanese stations), good shower and pool. But we mainly took a shower in the hotel's hot springs, first in the purification area and then sitting in the hot spring pool for a few minutes. This was relaxing after a day of skiing. The hot springs were large and basically you enjoyed the hot springs after dinner. Breakfast was Japanese, with some western stuff, bacon, sausage and excellent, including grilled fish, salad and steamed broccoli with good Japanese salad dressing, all sorts of vegetables and pickles, rice, flavor, dumplings, porridge, etc. Also the best croissants and good coffee. Breakfast was included in the room rate. Unfortunately we didn't try dinner at the restaurant because communication went wrong. Dinner was expensive, 500 yuan per person, and served Japanese cuisine with fixed dishes. No one in this hotel has good English, our Japanese is limited so we have some small things like recommending restaurants for dinner, how to use an electric kettle, whether there is a shuttle bus from hotel to ski resort (no, indeed), the hotel lobby and the village behind the wheeled jar bird Stories, etc., are in trouble. Like many Japanese hotels and restaurants, smoking is a problem, and especially in cold weather. There is also a computer in the stairwell with high-speed Internet connection (free), but no wireless network and no Internet connection with the computer you bring. The village is great. There must be many small restaurants to try, both cheap and some high-end. Most have English menus and the owner has enough English to handle a la carte, but it is hard to deal with special requests or problems (e.g. whether eggs are hot or cold). Pork ramen is always a safe choice, tasty and cheap. There are 13 hot springs (indoor hot springs, pools for men and women) in the village and they are all free (you can donate some money in the box). We didn't try the hot springs because they were always overcrowded when we went and the hotel had its own hot springs.

We travelled as a group of three families (5,5,4) and enjoyed our stay at Hotel Housei very much. While my family are frequent travellers to Japan, it was the first time for the other two families and they were keen to try Japanese accommodation - tatami, futons, and onsens. We were able to book three tatami rooms all with private onsen and they were fantastic - especially as the majority of our travelling group were a little shy to go nude in the public bath 😬 The futons were comfortable, the rooms were cosy and warm, and we enjoyed the complimentary tea and traditional sweets, and the yukatas to wear. The instructions for using the private bath were very clear and the bath itself was lovely to soak in and enjoy. The staff were very friendly and could communicate well in English. They made excellent restaurant suggestions for our group of 14, and also assisted with sightseeing and snowboarding suggestions in the area (less snow this year so usual spots not open). They always welcomed us warmly when we returned each day from our adventures and we enjoyed their personal touch. The hotel offers a free shuttle bus to the snow monkeys, local ski field and the train station, but we had hired cars so did not need to use it. They had a valet parking service which was very handy! We thoroughly enjoyed our time in this hotel and will stay again!

The public bath is not very big, but it was very clean and nice. The room is still new and very clean, so I think it was good to use it. Also, even though I was late for check-in, I felt comfortable with a very good response. There were many kinds of breakfast, and it was so big that I could not eat all kinds. In addition, we thought that we wanted to use if there was opportunity.

- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.