Hotels Near Warner's Distillery Ltd in Northampton

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Usually you know what your getting with a Travelodge - but I was pleasantly surprised by the fantastic service and had the honour to be greeted by the lovely John on check in! He was incredibly friendly and helpful, recommending the nearby restaurants and how to get to them. We had a lovely chat and I went up to my room with a smile on my face. I'd stay again just to have another chat with him! The rooms were also very clean and it was very quiet even despite being on the main road. There's a great selection of restaurants and shops nearby and a lovely view of the lakes just down the footpath. I stay in similar hotels nearly every weekend for work and this was one of the nicest experiences I've had!

The hotel was just ok. There was no fridge in the room. The hotel did not provide water as most hotels do. Breakfast was good I loved it. The bed on which I slept was making noise

Attended a meeting at the Delta hotel, we use it a lot as a business for meetings, today we had lunch too. My dietary requirements make it more difficult to eat out, today however, I had a lovely cooked meal and even dessert without gluten, dairy or any seed oils used as either ingredient or part of the cooking process. Wonderful staff took time to check before arrival on needs, check timings on the day and ensure my food was warm and fresh! I really really appreciated the efforts, it has made my day!

This was a last minute booking, literally got to the hotel and crashed and the woke up early in the morning and was out of there. Did not really get to check out the hotel but did the job. Oh and their breakfast is good.

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

Clean room, good breakfast and good service. Will return when visiting again.