**Safety Alert: Vehicle Theft Incident** Our truck was stolen from the hotel parking lot facing the front desk. Despite the location's visibility, thieves seem emboldened to target vehicles here. The police informed us that vehicle thefts occur frequently at this site, exacerbated by the hotel's inadequate surveillance—a single low-quality camera at the front. When we approached the staff and manager, they declined to review the footage for us. We had booked a room for three days but sought to cancel early due to the felony theft incident. The manager initially appeared cooperative in facilitating our cancellation, but the third-party booking service we used encountered resistance from the hotel. After contacting my credit card company, they managed to negotiate with the booking agency to cancel our reservation, pending the manager's approval. Despite this, when I approached the manager with the credit card company on the line, she refused to cooperate and give her consent over the phone. While we understand that the hotel may not be liable for theft, their failure to implement basic security measures despite recurring incidents and their uncooperative stance with affected guests is deeply concerning. We regret not researching more thoroughly, as other reviews indicate similar experiences of theft in the parking lot and lack of assistance from the hotel management.