North Kansas City Hotels with Gym

The Trip Advisor site and a Google search identified this hotel as ”pet friendly” In the list of amenities, on each of those sites ”pets allowed” is listed among them. We went with our very small Emotional Support dog and the desk staff said they could not check us in without the approval of the Manager. She appeared about 2 hours later and said, ”No animals”, not even with a pet deposit. We cited ADA regulations, she said ESA don't qualify~ go somewhere else. The Choice Hotel site says that service animals ARE allowed unless they exceed certain weight limitations~ our dog is maybe 7 pounds. It occurred to me to film this most ungracious ”Manager” to pursue further action but we needed to ”go someplace else” & left. After settling in at a much better Hotel, I looked through other reviews and found that this practice of discriminating against pet owners & the hostile attitude from management is not unusual. As one reviewer wrote, ”I would have been treated better at the local jail”. During the pandemic when travel was at a standstill and hotels were struggling, this particular location accepted funds from the city of Kansas City, Mo to temporarily accommodate homeless individuals. They apparently used that money & whatever they got from the PPP to update the property. Now they consider themselves so clever and entitled that they can blatantly lie in their advertising and break federal laws regarding discrimination. There are other, better, more professionally run places nearby to spend your money.

I booked 2 nights, but decided not to stay on the 2nd night. I called ********** to refund the issue and when I finally got a live person from the Philippines, they told me that they were able confirm they could cancel the 2nd evening as long as the Manager of American Inn in North KC would agree to it. I cancelled the 2nd evening because there was feces & semen stains on the bed and the towels. The toenail clippings and smell of smoke were just icing on the cake. The manager first told me that she wouldn't cancel the 2nd evening unless she could validate the stains I was talking about. She then said that she wouldn't refund it because I was lying about the stains and that she could find none. She told me wanted me to get the remaining things in my room and get out. When I attempted to re enter my room (after her watching me walk down the hallway) with my key, it was deactivated. I asked why I couldn't get back in my room and she stated ”I have DNR'ed you!” Which means do not return. I said that would be no problem. She was absolutely angry that I accused her establishment of being dirty and let me know that. I said that I still need to get in my room to get my things and she slammed a new key card on the counter and said ”You've got 15 minutes, then I want you out!” I asked where there approval from the Health Department was posted and was told that they did not know. At no point and time did she ever apologize, offer a refund or agree to let me show her the stains in the room that I was talking about. Eventually I convinced the handyman to go in there with me to look at the stains and took pictures. To his credit, when I showed him the stains, he was quiet about it, but apologetic and agreed that this was bad & they were definitely there. He did tell me that although he admitted seeing the stains that there was nothing he could do because he was not the manager. After coming back with evidence of the stains, she then said she would not refund the room because I waited too long to tell her. I told her that I came by the front desk twice and there was no one present. She told me I was lying about that too. Then I was told they would not refund the room because they just don't give out refunds. It was clear at this point that no matter what I could prove, she would find another reason to say no. I wanted to call the police, she threatened to do so herself and I told her that would be best and I would like them here. The Health department was going to be my next request once the police arrived. She said she was calling the police, so I waited. I waited. I waited so more and no police. I asked her if the PD gave her an ETA on their arrival and she said she never called them & did not want the police here. I asked her why and was given no answer, but instead given a form to fill out requesting a refund from her manager. I complied and left.

Needs work and good thing they’re going under renovation even though there were quite a few Things that were not accurate when I got there physically but I appreciate the staffs helps They still manage to find ways to make my stay comfortable.