Hotels Near Brooks Brothers in North Charleston

I had to ask for room changes 3 times by the time I checked in. First room smelled like eggs, second room had a couch/bench with stains in it. I asked Kendra for a room change the second time because the room was dirty and I didn’t feel comfortable staying in that room. The third room, she let me take a look at the room before agreeing to it. I scanned the room and found it relatively clean so I took the room. As I was settling in, I dropped my phone by the bed and nightstand and when I went to pick up my phone, I saw that there was a lot of debris, and there was more of it under the bench. There was also a plastic packaging for something, must’ve been left behind by the previous guest and wasn’t cleaned up. The bathroom toilet paper holder was also broken but I wasn’t able to discern that just by looking at it. When I spoke with Marriott’s customer service representative, Jane, I was told that I shouldn’t tell people that the room is fine and then change my mind and complain. There’s nothing that Marriott can do since I booked the reservation using a third-party website that offered military discounts, but the rooms should be clean regardless of what method of reservation anyone uses. I wasn’t under the impression that I needed to thoroughly investigate if the room I was in had been cleaned properly upon my arrival. Not sure how this is following Marriott International’s Commitment to Clean. As I’m writing this in the very room that I complained about, I’m also seeing webs in the corners of the ceilings. The room is disappointing but the manner in which Marriott and its associates addressed the situation is even more appalling. We will not be staying with Marriott in the future and encourage others to seek better accommodations when visiting the area.

Korin M, who was working the front desk when I arrived late in the evening, was amazing. I told him about a bad hotel, stay in a different city, because of highway traffic noise and when we realized my room was near the road, he went out of the way to help me fix it. He even let me view the new room before we switched my room and brought the room keys to me. I never felt like a burden and he always had a smile. He was so positive and kind. The hotel and the rooms were clean and comfortable. I would absolutely stay here again.

I checked in home2 suites a few days before my flight. Since checking Veronica went over and beyond to ensure I had a seamless relaxing stay. Veronica made her self valuable to all my questions and went out of her way to make sure my stay was nothing short of excellent. This property offers spacious rooms comfortable beds breakfast a snack shop and plenty of places to lounge . I would definitely recommend anyone in the area to stay in this property

Was greeted with a friendly smile during check in. The room was very comfortable with small refrigerator. Didn't see any outdoor area to relax that was the only thing I wished they had. I would come back here and stay again

We stayed three nights in October for an event I hosted (EVENT STAFF COULD NOT BE MORE OUTSTANDING), but this is for the room/staff. We stayed in a suite - always ask for the opposite side of the interstate, as it is very loud on the ”even side”, especially if you have any sleep issues. Could it be updated some? Sure. We came back for a night in November on family business. Stayed in an odd-numbered room and it was decidedly quieter. They need better trashcans in the rooms. Seriously, the one they had in the main room is no bigger than a stand up desk file box. The hotel employee that I was disappointed in was Gwen at the front desk. Not friendly, not attentive, not in a hurry. After the first visit my husband had left something, and I thought I ha. Until we made reservations for the second visit, my husband did not realize that that's where he left his cane. He gave them a call, they went right to it, and it was waiting at the desk with his name on when we checked in. What I thought I lost was a necklace we had brought to town to take to the jeweler, but a family emergency prevented that (we lived in the area until last year so it was a trip ”home”). I asked Gwen to check on it. SEVERAL times I had to explain exactly what it was - a broken gold necklace with 4 small beads - how exact is that?) She shuffled around and acted like I was crazy to even ask about it. I explained the situation several more times - she wanted the reservation number I had been under because supposedly that was the only way anyone could look for it. I didn't have the number, but had the dates. She was surly about it. FINALLY she said she'd call upstairs to the lost and found and I could have a seat. It took about an hour for anyone from ”there” to come down, and I finally had to crowd the desk for her to call them. Hearing the way she was referencing my claim was like she was just humoring me, and I might be scamming her. How many people come looking for a broken piece of jewelry, and how hard is it to see if they have it? That could have been a misunderstanding of her motives by me, but based on how she was at check-in both visits and how I saw her similarly relate to other customers, I felt she was not into her job. I won't let that keep me from staying there again, though. The great experience I had with the event staff bought them some loyalty from me. I will say kudos for having gluten free cookies - wish they could be warm, but know that's impossible.

The Courtyard by Marriott in North Charleston looks very nice from the outside, and it's clear the designers/builders did a great job. With that said, it's in need of TLC. The furniture was dirty and scuffed. The walls of the room and bathroom had scratches and green markings. The paint in the ceiling of the shower was peeling. The carpet did not feel cared for. Pros: Location - Right off I-26 Cons: Location - This is located adjacent to a seedy area. Be alert in the parking lot at night. Staff - The staff were either rude or apathetic. Not a single staff member smiled or issued a greeting. Advice to management: Invest in minor renovation. The staff morale is low.

I would say avoid this place at all costs. I arrived at the hotel, I would say between 10 and 11 PM and as I entered the lobby there was a stale musty skunk smell. I had booked a king non-smoking and when I got to the desk they switch me to 2 Queens. So the laundry was on the way so I stopped there first. I spent about 45 minutes to an hour and 15 minutes doing laundry. I then went over to the room and the moment I walked in the room I could tell it was dirty, really dirty! There was two queen beds against the wall barely enough room to walk to the bathroom. They had a futon in the middle of the room which was really hard to get around so I guess the room was supposed to sleep six people. It seem more like a spring break place. The room had two TVs and neither one of them worked. The towels were white but they look like they had been used in a mechanic shop because they were black stains in all of the towels. I also noticed there were several cups Of some kind of black liquid left on top of the refrigerator. I assume from the previous guests. I didn’t even stay in the room. When I went back up front to the desk it was pretty late after midnight and I could not find anybody. I then got in my vehicle and left. I booked this through the Wyndham‘s app and I notified them of my stay and how bad it was. I told them that I wanted to request a refund. Today I noticed I received an email I believe it was from someone from that specific hotel. They gave me the gibberish about oh you only had 30 minutes to decide if you wanted to stay or not and we can’t refund your money. That would’ve been nice but I didn’t get into the room until at least an hour and a half after I checked in. Then when I did go back up to the front desk there’s no one around. To be honest the clerk told me when I checked in that there had been people living there for 2 to 3 years so I’m believing that this might be a section 8 hotel but I really don’t know. What I do know is I’ve been driving a truck for 37 years and this is absolutely the most disgusting place I’ve ever seen. For your own health and safety I would not recommend this place at all. You’d be better getting a couple of blankets and sleeping up under a bridge.

Front desk staff friendly, facility clean, breakfast average. Issue was room assignment. I booked large king suite room, Assigned room was “handicap assessable’ Did not need that, Two TV , what we expected “ could not change channels on one , could not shut A/C off and also noticed electrical outlets without covers. Changed room, and got smaller king suite only one tv. Did not have the same amenities as what I booked yet I was charged the same price, but it’s also advertised that way. This was also a handicap accessible room, but I certainly wouldn’t call that it is not a walk-in shower you have to climb in. I found the shower to be slippery. Room for two people which we were only two glasses in the room no plastic glasses in the bathroom just two glass glasses by the sink in the sitting area. The bathroom hand soap provided but no little dish or tray to put it and had to leave it on the counter. This is not what I expect from the Marriott property and I try to stay exclusively Marriott property.