Hotels Near Airport Overlook in Norfolk

Here is the scoop On the positive side the rooms are large, the location is very good, especially for Old Dominion University, and the breakfast is okay with a couple of good hot selections. The shower was decent as well. On the negative side, the rooms and furniture are dated, the air con and heating system is old, loud, and located so that most of the air blows between the curtain and the window (after running all night at a setting of 70, our room dropped only to 78 degrees). The rooms are only serviced if you make a specific request (although you are not told this until you question why the room was not attended). After two nights someone finally came in and made our bed, provided clean towels, and did nothing else. On our hall there were a number of rooms with trash placed outside the door, where it sat for more than 18 hours waiting for the ”cleaning” staff. Not very appealing as you are walking to your room. Neither at check-in or in the room was there any written information provided about the hotel. It's also helpful to know the internet password, how to navigate an unfamiliar TV set up, and the hours for breakfast, the grill restaurant, the pool, etc. When

the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience

At check-in the clerk seemed a bit irritated or ready to go. I usually get great customer service when I stay here. I guess she was having a bad day.

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

Overall pleasant experience. The hotel staff and other hotel guests were very nice and hospitable. We were there for a Women's Retreat (Zion Church). I had to switch rooms after the first night because my room was right above the outside patio and it does not close until 2am so I didn't get much sleep on the 1st night. They changed my room with no problem afterwards so I did not have go through that experience again. Terrance is a gem, he was the staff captain in our conference room and he made sure we all were taken care of and all dietary options were satisfied. His customer service is top notch. There were two other Ladies that went above and beyond to take care of us and I failed to get their names. One had a tattoo near her ear and neck area, she was so sweet and kind. I would definitely stay here again in the future as it is near shops, malls, restaurants, the waterfront etc.

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

The room was very clean

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.