Guest User
March 30, 2023
THIS IS NOT A 4 STAR RESORT. I was recommended to stay at this resort by my dad who has stayed there before. We turned up at 7pm to a room that smelt like sewerage. I thought I would give them the benefit of the doubt as issues like this do happen. The only problem was, the room hadn’t been cleaned, there were toenail clippings in the living room and on the lounge, dead cockroaches in the kitchen and the exhaust fans in both bathrooms did not work To make it worse, the filters in the air-conditioning hadn’t been changed for a while so when we turned them on, it had a urine/musty smell. To their credit I received a call from the manager to apologise but when I asked for compensation she said that I was paying a discounted rate already $1,200 for 3 nights and I wouldn’t be compensated for this stay, only a future one if I came back. The location is great but the customer service and condition of their so called superior units is a total misrepresentation. I would not recommend this place to anyone.