Sofitel Noosa Pacific Resort

This is just lovely to stay for location. It really makes you smile.

good location and beutiful hotel, will stay again next time

The check-in staff is very nice and eager to introduce the area.

It was a nice place to stay would go back had the best time while I was there

1. Booked a year ago, reconfirmed our desire to have a room on a specific side of the hotel when they phoned a week or so before our arrival, given a room on the totally opposite side of the hotel, forcing a move 2 days later to our preferred side. 2. Overcharged $2500, this was credited 3 days later. I was advised, but shouldn't happen. 3. Why bother check in on line, still stood at counter for 20 mins or more. 4. Room 1, mold in bathroom, dirty toilet, stained carpets and couch dust in kitchen area, Room 2 only marginally better. 5. Lifts filthy no attempt to clean for the 6 days we were there. 6. Caught cleaning staff doing glass cleaning - a rinse under cold water and turned upside down. They looked very sheepish and polished with tissues. I would have thought in a " 5 star hotel" clean glasses would be supplied daily. 7. Saturday night a wedding with a band that would have made ACDC sound tame. No warning this was to happen. We would have stayed at dinner longer. 8. In summary a tired hotel, propped up by good staff and the Noosa image, needs competition to make it get up to a standard. 9. Still haven't received an email on the breakdown of the charges we incurred 10. First time in many years we haven't booked to go back.

This is our 2nd time staying at the Sofitel Noosa and it does not disappoint. The atmosphere, location and rooms are amazing. The bed is super comfortable and pillows are like clouds. Love the feel around the pool with being able to order food and drinks while lazing around the pool or swimming up to the pool bar. Staff are always friendly.

I appreciate everything is relative but I have given this 3 stars on the basis of the cost and that’s it prides itself on being a five star hotel. I felt check in process was substandard, and when we entered the room, it wasn’t overly clean. The pool towels were something of what you would expect of a 3 star hotel in Europe. The pool area was okay but it just wasn’t of what I would describe a five star resort. The location of the hotel is superb and we absolutely loved the beach house bar on Hastings street. The view from the balcony overlooking the river was breathtaking, Breakfast was pretty good. Overall, not a bad hotel whatsoever, but for the price and the Sofitel brand, I expected more.

We have stayed here many times and book one of the top floor suites, looking over to the bay and beyond. The position is fantastic. Shops, cafes and teeming life at your doorstep but amazing walks in nature just minutes way. The stay was marred by quite a few issues , which indicated poor, remote management. The booking systems are bad and they never quite came to grips with us because we had 2 concurrent bookings for the 9 nights. The common area air conditioning is too cold and the entry to Hastings Street is really tired. The wifi in our room was hopeless and the TV entertainment was clunky . Basically, one has to watch movies through your phone and with your own Netflix account. An active manager, walking around and watching could easily lift this to 5 star again.