Guest User
October 27, 2024
Avoid room 433. Old and tired with no attention to detail when it comes to cleaning. See photo’s and why you don’t get any WOW factor when you open the door to your room. The hotel itself is in a good location in Hastings Street, but paying $550 p/n on a non-peak period for a 1bedroom apt you would expect better. We booked a 1bedroom as it’s our anniversary and were told we were ‘upgraded’ to a 2 bedroom. Give me a 1 bedroom any day over this room. The only positive to Room 433 is it is large enough to accomodate 4 people (if that is what you need). When attempting to resolve the issue and be re-allocated what we had booked (1 bedroom apt) the ONLY staff on duty after 4pm was the receptionist who couldn’t assist. No management, no maintenance, and given check in is from 3pm, I can imagine issues would occur between 3-5pm when guests check in. I felt sorry for the one staff member, but felt the set up at this hotel was not appropriate for the rates they charge.