Hotels Near hair hits in Noblesville

Again...stayed here. Hotel is still new and beautiful. A little off the beaten track on Route 31...about 12 miles north of Keystone Crossing ( the swanky shopping area). The rooms are not like the usual Springhills. Bathrooms are designed beautifully. It has a walk in closet which is helpful with shelves for your folded clothes, because there is absolutely not enough space in chest drawers. I was solo and didn't care that much. (That seems to be the case at all Springhill designs.) I liked the mobile key feature. No need to stop at the front desk. Breakfast was average. One thing though...it didn't appear hotel was that full. I stayed 2 nights. On the second day, my room had not been made up when I returned around 3PM. A bit disappointing. I do, however, recommend this hotel and will keep on staying there in the future.

We stayed here just this past weekend (Feb 17-28, 2023) This was the worst hotel experience our family has had with any property in over 20 years. While the staff were very friendly and I think they wanted to help, they did not seem to have the ability to actually do anything to improve our stay. The problems started as soon as we got into our room.  We found the hide-a-bed broken.  When unfolding the bed it obviously had something wrong as it would not fully extend from the sofa. After some effort the mattress came out and unfolded but the head of the bed was about 6 inches lower than the foot. When we informed the front desk they made a note but did not offer any other remediation, assistance or suggestions.  Second, and very minor but still annoying, was the lack of pancakes at breakfast.  There was a large sign promoting hot fresh pancakes but none of the items for pancakes were available. Only one stairwell was open and there was no indication that the other stairs were closed except for a note on the stairwell door that was unreadable until you were already at the door. However, the very worst part and the reason we will not recommend to others nor plan a stay at another Holiday Inn Express ourselves was the noise that continued without stop all night long.  The noise was not from a guest but was from the music being played in the lobby.  It was loud enough in our room on the second floor that we were unable to sleep more than a couple broken interrupted hours the entire night.  It sounded like someone was playing heavy bass and drum music all night long; like there was a dance party going on.  When we contacted the front desk about the noise the staff was very nice but unable to do anything to alleviate the situation as the volume controls were behind a locked door that he did not have a way to access. For the inability to sleep if i could rate the stay as zero stars i would.  For all the problems, our room should have been free!! Nice staff, but a terrible hotel if you want to relax/sleep!!!!

This review is around cancellation policies that impact teams here for tournaments, which I assume is a large part of their customer base given proximity to the Grant Park Sports Campus. If you book directly, there won't be an issue if you make changes/cancel within 72 hours. If you book through Site Search, as most do as a part of the stay to play requirement, it increase to 5 days and all changes must go through Site Search. In my case, I called both the hotel front desk and Site Search directly within the 5 day window to change my check-in date to a day later. Wyndham told me they couldn't update it. Site Search didn't get back to me so I emailed them the next day, which put my email in the 4 day window. Long story short, Wyndham refused to make the update sticking by the 5 day rule, most would be understanding knowing I called the day prior which would put me in the 5 day. I've been coming to Westfield for years for both soccer and baseball. Not one hotel has been as inflexible as they are; other hotels realize changes happen once schedules are released. In addition, when I spoke to the manager- I said I would escalate further and she told me if I were to do that, she would cancel my stay. I clarified if she was threatening me to cancel if I continued to escalate and she said yes. Quite unprofessional and I was in shock. In addition, I stood at the front desk and watched them update another tournament families checkout, who had been staying here, so they could check out to a day earlier.

I cannot say enough about the staff at this hotel. From the front desk to the kitchen staff. They treated my family like family and made sure we had everything we needed. Everyone was happy, helpful, and kind!!

Let's start with the positives: Jason, the hotel manager, was efficient and effective in resolving an issue regarding room rate and extending our reservation. We were staying within a group block for a baseball team. This gentleman understands exceptional customer service. The included breakfast and servers were very good. Though the breakfast was the same everyday, it did offer several hot options: eggs, sausage, and breakfast potatoes. The severs went above and beyond -- please be sure to tip them appropriately. Plenty of parking available around hotel and within 10 minutes of plenty of fun restaurants, though hotel itself is in a business park area. Now for the negatives: Rooms are in need of updating. Carpet was dingy and sticky in places. Most of our group wore flip flops around their rooms. Besides Jason (and one other lovely female front desk agent), most other hotel staff here were very subpar and not willing to work with guests. I have read other negative reviews regarding Damion, and I would have to agree (I believe he is the sales manager). He and other front desk staff were not helpful or accommodating in any regard. They probably should not be in the hospitality industry. So if you need hotel with good customer service either ask for Jason or avoid staying here.