Kirby15143
June 15, 2024
This is a very lovely hotel with a lot of history and atmosphere to match. It does, however, need a little attention. Our room was very nice, well appointed and comfortable. The balcony outside our room, however, was in pretty shoddy condition with dirt and debris and only a few, very worn cushions for the chairs. The tables were just plain dirty. This was in contrast to our guest room and the rest of the hotel which were all well cared for. Another complaint is that our confirming email referred to the hotel's "on-site concierge team." There was definitely no concierge. "Ivy" is a virtual creature who was of no help. The staff was very friendly but not all that knowledgeable about the area which we were expecting when we read about the "concierge team." The breakfasts were great and elegantly served. Dinner in the main dining room was OK, but a little disappointing. The location of this hotel is great and the flower garden in the back is beautiful and scrupulously maintained. All in all, we would recommend this hotel and would go back. They should, however, stop saying that they have a "concierge team" and should give the balcony some attention. The town is so very beautiful!