Hilton Hotels in Niagara Falls

We were here for the Victoria Day long weekend. Check-in was easy, and they had a room available as early as 1 pm. This was incredibly helpful, as we were here for a dance competition and needed the space to rest between dances. The staff were very friendly and helpful. The Milestones host and servers were very accommodating to our large party, despite needing to change the party number multiple times. We had a city view room, but had a wonderful view of the falls from the large windows by the elevators and in the restaurant. The location is great for viewing the falls, but is a bit of a trek to Clifton Hill.

The location is very convenient, just a 3-minute walk to the falls. However, the guest service is average. There were some bugs in the room, and they said that this is normal in the summer. They arranged a new room for us, but they were unwilling to deliver the room key to our room. They claimed to be a 5-star luxury hotel, but the service was poor.

Perfect view and good location for enjoying the Niagara falls. The only problem was toilet and it ruined my family's stay. The toilet was plugged at the beginning of the use and fixed while we out but happened again around 10pm when returned the room. Over night couldn't use toilet until next 6am until fixed, (the person who fixed early in the morning ws so gentle and so nice) but then plugged again around 8am but didn't fixed until checked out. So during 1 night stay my families used lobby washroom. The receptionist over the phone asked about did I flushed too much toilet paper that made me so embarrassed because it sounded 3 times of plugged toilet were my family's fault. We've been stayed many hotels all over the world but these things never happened before. Worst stay ever.

The location of this hotel is faultless! Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too. As per the other reviews, the hotel rooms are quite dated in terms of the decor and furniture. But our two rooms didn’t have any problems with them. We were on the 6th floor and had a great view of the falls (although the windows could do with a clean!) I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too. Why would you leave for breakfast elsewhere when this is your view?!

We travel to Niagara Falls on a fairly regular basis and over the last few years the Doubletree has been our go to hotel – rooms are dated but a reasonable balance of price, location, parking. This trip was different – for reasons unknown check in took 35 minutes – I had a printed copy of the reservation but still the staff member repeatedly checked the computer, consulted with a colleague behind the scenes. At the 20minute mark I joked that maybe they were having difficulty finding us an upgrade and received a hostile “no chance” from the mystery person behind the scene. At 35 minutes the key was produced with no apology or explanation for the delay. Our next drama was entirely our own fault – ironed a pair of pants, hung them in the closet and forgot them. Called the next day and after several tries ended up talking to the housekeeping manager who was not in the slightest bit interested – claimed that her staff would not overlook something in the closet and would not take them – leaving the only option that we somehow made the story up! Not interested in having a staff person double check the room or look around to see if they were placed somewhere else. Tourists have returned in full force to Niagara Falls and prices have taken a significant jump while service in many places – particularly this hotel – has nosedived. We wont be back.

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle

This is quite simply a beautiful place to stay. This was our first time here, we've been at many Falls hotels before, and our first in a converted dairy building . Our room was spacious, clean and well designed. The staff were really friendly and accommodating. This is a smaller Inn so not at all like the chains that dot the Falls, much more intimate. Our main floor room had openable windows so plenty of fresh air, a big comfy bed, and great shower. It was very quiet especially considering we were only a few blocks from the 'speedway' and Clifton Hill so were able to leisurely loll about until noon. The croissant plus breakfast was delicious and included in the rate. The Sterling is a block away from the Victoria WEGO stop which is convenient for the car-less. The TV remote took a bit of figuring out even with the detailed guide. Also, the coffee was weak but these are pretty minor in the grand scheme of things. Will definitely be back!

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less

Fabulous location! Fantastic views! Convenient to everything! But, be warned, this is an extremely busy and popular hotel. If you're looking for VIP personalized service, you won't find it here. Nice, clean and accommodating. Rooms are comfortable and it's worth the extra money for a view of the falls! Don't forget to make reservations for the on-site restaurants as both Massimos (Italian) and Prime (steak) are great settings for an intimate dinner.