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Holiday Inn Express & Suites Niagara Falls

Holiday Inn Express & Suites Niagara Falls

3.5/534 Reviews
Not what I've come to expect from HIE - would never stay here again! Upon arrival, there was no one at the front desk, but there was a line of people. The first person in the line stated he'd been waiting for 15 minutes and no one was available. All the lights in the sitting area off the lobby were turned off, and there were several groups of flies circling the lobby area right where everyone was waiting... definitely NOT an inviting welcome. When the front desk worker finally arrived back to the desk, there was no apology or even a ”welcome, thanks for waiting.” The room wasn't any better. Mold on the bathroom ceiling (and likely elsewhere given how terrible my allergies were), and a broken lock on our door. To top it all off, the stairwell was filled with bags of garbage. It was so awful I cancelled the second night (it was too late to move my 3 yr old) and we moved on to a better hotel elsewhere.

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