Hotels Near Gina Exotic Garden in Nha Trang

Tried to claim and fine us saying that one of my colleague smoked in the room but actually he is just a regular smoker who smoked outside and return to his room with smell attached to his clothing. The policy should state non smoker room if they want to be specific.

Wir haben die höchste Zimmer Kategorie gebucht. Es war das Zimmer auf der vorletzten Etage und das am höchsten gelegene mit Terrasse. Neunzehn Euro die Nacht ohne Frühstück in 2. Reihe hinter dem Strand mit Meerblick und guter Lage - so die Bilder und die Informationen. Schon die Gasse zum Eingang macht nicht wirklich einen guten. Man muss am Eingang einer Küche vorbei aus der es eher nicht so gut riecht immer mal Müll rausgeflogen kommt. Gut, da kann das Hotel nichts dafür. Ein sehr netter Pförtner hilft einem -ob wann will oder nicht- mit dem Gepäck. Er wird einen auch aufs Zimmer bringen. Der Check In ging schnell und der Reisepass muss an der Rezeption bis zum CheckOut hinterlegt werden. Den bekommt man nicht zurück. Zum Glück waren wir zu zweit so dass wir noch einen Pass hatten um einen Scooter zu leihen. Wir kamen auf der Etage an direkt an der Zimmertür ein riesiger Aschenbecher (als Nichtraucher eklig) Rauchen im Zimmer verboten aber auf dem 2qm Flur und 1 cm vor dem Zimmer erlaubt? Es befinden sich jeweils 2 Zimmer auf den Etagen. Unsere Tür ging nicht ohne Gewalt zu. Absolut verzogen. Im Zimmer dann die große Enttäuschung. Das Zimmer ist in einem Flair gestaltet, der etwas zu altbacken anmutet (das wussten wir aber schon von den Bildern), dass es jedoch schon so herunter gewohnt war.. damit haben wir nicht gerechnet. Die Podeste, der gesamte Boden.. alles schwer beschädigt und das nicht zuletzt weil es auch gar nicht richtig gebaut wurde. Das klingt vll witzig aber: als hätte ein Bäcker das alles gebaut. Barfuß laufen (was ja Standard in Innenräumen in Asien ist) unmöglich wegen Verletzungsgefahr. Ich bin in den ersten Minuten mit den Füßen öfter an herausstehenden Nasen hängengeblieben und hat mir 2 mal die Fußsohle eingeklemmt zwischen den Brettern im Boden welche nachgegeben haben. Wir schlafen immer gern auf sehr festen Matratzen aber das runde Bett war keine Matratze, es war so hart dass es eher ein Brett war. Es war auch keine Matratze erkennbar. Hat keinen Zentimeter nachgegeben. Das Bettzeug wirkte auch verlebt und die Gardine an der Terassentür (welche überhaupt nicht dicht war) hatte viele Löcher. Die Glasscheiben an der Fensterfront waren leider keine Fenster sondern mit Silikon zusammen geklebte große Scheiben. Man hört von draußen alles und das der Boden auch so aufgegangen ist wundert mich nicht, da Wasser und Feuchte hier leichten Zugang haben. Es war nicht sauber.. der Computer (Tower, Tastatur..) war sehr schmutzig.. auch der Stuhl. Die Terasse war so nackig und die Möbel aufgerissen (Rattan).. wir haben uns nicht wohl gefühlt uns wussten, dass wir hier keine 7 Nächte verbringen werden. Wir haben die Zustände an Agoda übermittelt und auch der Rezeption bescheid gegeben, dass wir dies getan haben. Wir haben nicht gepoltert.. einfach nur mittgeteilt, dass wir uns nicht wohl fühlen und alles in einem wirklich sehr schlechten Zustand ist, wir uns aber nicht streiten wollen sondern einfach gehen möchten. Die D

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

Don't go here! We arrived in Nha Trang at 10:00 pm for a 2-night stay. The hotel was poorly lit and the only business on a dank street. Our airport transfer driver wryly commented that the hotel had recently reopened after two years. The only worker, a man in the lobby, was fast asleep on the couch when we arrived and I had to wake him up by tapping on the wall. He blearily handed us our key. Forgivable, but he did not speak English. Upstairs in our room, things were worse. The room was clearly neglected since COVID 19 measures were in place. First, lack of cleanliness - there was a foul smell near the bathroom, the scent of cigarette smoke emitting from one of the air ducts, and there was a suspiciously poop-like substance on the bathroom wall. We also found a long hair under the first layer of sheets on the bed. Second, security concerns- the balcony door did not lock, and we could somehow hear drunk people yelling in the deserted street. The last straw was a chemical stench that emitted from the shower when we turned it on. We ended up leaving this hotel after two hours and immediately booking another due to the above concerns.

Stiamo alloggiando proprio adesso in questo hotel,prenotato ieri dopo essere scappati dall altro pessimo hotel in cui eravamo(ed era in 5 stelle) Devo dire onestamente uno degli hotel migliori in cui ho soggiornato nel mio viaggio in Vietnam. L albergo deve essere nuovo,camera moderna,pulita,spaziosa e con un bel balconcino che affaccia sulla città(ci sono anche camere vista mare). Piscina al 21esimo piano,due ascensori e non è da sottovalutare quando un hotel è pieno. Personale molto gentile,sempre sorridente e giovane come in tutto il Vietnam. Servizio di cambio euro e dollari in dollari vietnamiti (il miglior tasso trovato in 15 giorni) Avevo sbagliato e fatto due prenotazioni e loro si sono preoccupati di sistemare le cose con agoda e Booking senza il minimo problema. La città è molto bella e grazie a loro il nostro soggiorno non è stato rovinato,anzi,come sarebbe successo se fossimo rimasti nell altro albergo. Posizione magnifica,in pieno centro ma in via silenziosa anche con finestra aperta,servizio di noleggio motorino proprio davanti. Unica nota negativa la Colazione non proprio negli standard europei(mancano i dolci). Tornerei comunque senza pensarci un attimo. Come sempre il personale sa far la differenza è questi ragazzi ci hanno fatto stare benissimo consigliandoci e prenotando per noi quello che chiedevamo. Hotel ben al di sopra degli standard visti senza contare L ottimo prezzo. Grazie di cuore a tutto lo staff,avete confermato La magnifica ospitalità vietnamita. Una menzione particolare alla receptionist giovane ma preparata e con un ottimo livello di inglese

It’s a new hotel and it seems like they didn’t finish all the construction things, during our stay they were installing the door so we couldn’t use the main entrance of the hotel. On our last day they had a photo shoot of the hotel so all the morning a lot of people were walking everywhere and taking pictures they even asked me to leave the gym because of it. By the way the gym is too small. Also one side of the building is facing the other building under construction, unfortunately we had the room with this view. The sauna is not free. The breakfast’s verity is too poor. But there are some positive things like rooms, since the hotel is new rooms are also new and well furnished. I can recommend the hotel but not now, maybe in a month or two when they fix all the construction things.

We visited this property earlier this year and were so impressed we returned with our elderly parents. It is a newly built & modern property with exceptional service. I made a mistake with my booking and the staff & management were exceptionally accommodating. The property is located close to the beach and surrounded by great restaurants & close to large shopping complex

The resort was beautiful. We enjoyed the large pool and the beach, as well as the breakfast buffet. However, it did feel a little too isolated, as it took a while to get to the mainland, and there was no where to buy food and drinks that were not charged at inflated prices . It would have been nice to be able to bring snacks for the kids. The beach was very clean, and the kids loved the water park. It was the best water park we’ve been to in Asia so far, with many different water slides. The food at the park was good, but the ATM wasn’t working, so I couldn’t draw money to buy much. Make sure you draw money before you go on the island.

Overall, 10/10 The island, the accommodation, staff, everything is really good. We loved the pool & the shore, but I recommend everyone to buy breakfast & dinner, so you won’t have to think about it. They have room service, food is good but not as good as the buffet. Also: book the room with VinWonders tickets, it’s a great deal ＜3

I spent three days with my family in the Alma Resort, our room type is the oceanfront villa has 3 bedrooms with a private pool, this was a wonderful villa. I can say this is the most beautiful resort recently and can say it was 5 star + and we absolutely loved it. Especially, there were 12 pools, a beautiful beach which was clean and plenty of sunbeds to relax on at the pools and beach. A multitude of things to do, yoga in the morning, a water park, mini golf, a tennis course, and even a cinema. The Service Center and Receptionist were friendly, they answered all our questions and also made sure we had everything we needed. We can't thank you enough for all of the staff. We were a bit sad we couldn't spend more time at this resort and we will come back here for the next holiday. Thanks a lot!