Hotels Near Save The Bay Seal Watch Tours in Newport

I like to start off with positives - great breakfast with many delicious options, comfortable bed, cheerful and courteous kitchen staff. Our checkin was less than friendly or professional. Our first room had black mold which was clearly visible in and around the ceiling air vent. When brought to the attention of the front desk person, we were not only challenged but advised nothing could be done-thery were full despite a well lit ”vacancy ” sign. The front desk staff finally relented and magically another room became available. It was basically the size of a walkin closet. The young lady at the front desk was clearly inexperienced. Not once was there an apology for the inconvenience, ”how do we make this right” just another example of how customer service is long gone. We were told that parking was included at the time the reservation was made however we had to pay for parking at the rate of $20 a day. Our last day, despite a locked door and DND sign on the doorknob housekeeping let themselves in while we were sleeping. We were jolted awake. If all you want is a decent room and great location- walking distance to everywhere-this is the place for you. We won't be back and would not recommend. The front desk staff needs training in hospitality and customer service. Combative, argumentative and, really unfriendly and unwelcoming.

My family and I had a wonderful stay at the Vanderbilt. I only regret that we did don’t stay longer. We loved how the hotel and our room was decorated. The staff were all wonderful, especially Elizabeth. Going above and beyond to accommodate my family and make us feel special and taken care of. If we come back to Newport we would definitely return to the Vanderbilt. Thank you for a wonderful stay

I scored 100 points for the experience of staying at this hotel. It's so beautiful, every corner of the hotel is beautiful, and I took a lot of beautiful photos. The hotel reflects the careful design and maintenance of the landlord's owner everywhere. It is my Dream House! I look forward to staying again for Christmas in the future. The hotel's catering and other services are also first-class, and the staff are polite and warm. My sunglasses were accidentally left in the living room on the first floor when taking pictures. The hotel staff also found it and sent it to me. I really recommend staying at this hotel in Newport.

We had a great mini vacation at the Newport Harbor Island Resort last weekend! The experience exceeded our expectations by far. From the phone conversation for the reservation, to check-in & check-out, we were greeted with professional and courteous service. The accommodations, amenities and grounds were perfect! I would highly recommend this hotel/resort. Location, location, location!

We had a lovely stay at the Cliffside Inn in Newport and would eagerly return. The hotel is full of charm and architectural interest, was decorated beautifully, our room was spacious and comfortable, and the breakfast and service was excellent. Our only criticism was that the bed in our room was extremely tilted due to the slope of the floor. I would suggest putting a platform under the head/legs of the 4 poster bed to make the bed level. It was extremely uncomfortable to sleep on such a decline.

On a New England road trip we picked this Hotel because of the brand, Big mistake. First don't try ordering room service breakfast, we tried and ended up having to go to the kitchen and get it-to find out they hadn't even made it yet, a hour after we expected it to be brought to our room. They had one person working the dining room and the room service. Finally they gave my husband a bag with our breakfast which was cold and overcooked. Horrible. They are very big on the no smoking/vaping with signs all over the place with the threat of a $250 fine for cleaning if you are caught and (fyi I have friends that vape-there is no smell, no ashes and no mess so don't understand that threat, sounds like another money grab to me)-however there was a very noticeable stench of cigarette smoke after I got off elevator-which I assume was embedded in the hallway carpets. I am an ex-smoker and understand the non smoking thing, but that is the least of their problems. The front desk people have no personalities and seemed uncomfortable with their jobs. NO one to help with the luggage, the room service should not be offered if they can't handle it, there is no luggage rack in the room to put your suitcases on you have to find one that's hidden in the closet, no room safe, the alarm clock was broken, only used it for the usb port in it as it was the only one in the room that worked, The shower has one stationary half door which causes water to get on the bathroom floor during your shower making the floor slippery, Barely any bathroom amenities other than a miniature bottle of body lotion, tiny bars of soap and some cheap shampoo and conditioner so bring everything you may need. Lights around the bathroom mirror-suck. Had to put my makeup on by the window with my own mirror. The switches for the room lighting are hidden and even if you find them the lighting is dim at best. and since they don't have free morning coffee by the restaurant area that most decent hotels have-we wanted coffee and had to use the room coffee pot-which I usually don't use, so the in room coffee station had 2 regular coffee pods, 1 tea pod and 1 decaf pod and 2 Styrofoam cups, so don't expect more than 1 cup of coffee if you're with a second person, so again bring your own pods. If this is a new hotel-they did a poor planning job. I think that this hotel was a refurb of another hotel and not new. Room cleaning only by request so bring your own sanitizing sprays. We did not use their restaurant, so can't comment on that. There is a fridge and microwave in the room. As with all hotels lately-they need to hire more cleaning people, room service and apparently kitchen help. None of the outside doors have key pad entry requirements so anyone can walk in anywhere and go unnoticed. Too much work, lack of help and normal amenities we won't be going back there again. I guess it would be okay for a single man traveling for business for one night.

Clean rooms, easy location, good (typical hotel) breakfast, helpful and kind staff. My daughter and I have a hard time finding hotels where we are really comfortable. This Hampton Inn was what we needed - it was clean and comfy. We slept great, enjoyed breakfast and were able to relax in our room. We were in 225 & didn’t hear road noise or noise from other rooms. It is nice that the bathroom fan is linked with the less bright bathroom light and the fan on the ac unit can be adjusted to stay on - definitely helped drown out any extra noise. Only downside - the evening cookies are not replenished during the week :)