Cherry Valley Hotel, BW Premier Collection

Great place to stay. Great service and good food! 3rd time staying there and we will be back.

enjoyed our stay. Our dogs really liked it

It was ok. I felt it was overpriced

We have been staying here for our son’s college sports events and have enjoyed staying here for the last year. Last night our vehicle was broken into and the staff was not helpful. There are no security cameras in the parking lot. We called the local police and filed a police report, and the police told us that at least three other vehicles were broken into last night as well. The staff was not aware of these thefts and were disinterested in our situation. Don’t leave anything in your car if you stay here.

This hotel is absolutely gorgeous. I came to stay with business but plan to bring my family back to enjoy. I love the way the court yard is all lit up at night , it’s so beautiful. The room that I stayed in was very clean and modern. I would recommend this place to anyone.

My first-floor room was very musty-smelling. I turned on the fan but did not seem to help. This was reported to the front desk so I hope that they address this issue. I did not have anyone attend my room the next moring. No coffee the next morning.

Everything about this hotel and the grounds is the best. Staff was very friendly and helpful. On campus dining is a little expensive but there are a lot of places locally to go out and dine. I e. Texas Roadhouse. Really enjoyed our visit. Hopefully we can return next year.

We encountered several problems with this place. Door keys did not work properly. The outside door was propped open all night with a rock. There was a false fire alarm at 3 am. We were evacuated to the parking lot, but no explanation or apology was given for this unpleasant experience. The Keurig in the room had no pods. No complementary breakfast available. Skip this place.

They have charming staff. But they all seem new and lack the experience to handle with good customer service. The front desk gave our room to another guest. The keys opened our room and our keys continued to work, this could have been so dangerous. The exterior door entrance key pads don’t work. The staff is not prepared to handle crisis. Afire alarm went off at 1 am for a solid hour. No one knew how to handle, they said they had not been trained to handle this. They didn't even apologize or compensate in anyway