shawstein
October 8, 2024
They have charming staff. But they all seem new and lack the experience to handle with good customer service. The front desk gave our room to another guest. The keys opened our room and our keys continued to work, this could have been so dangerous. The exterior door entrance key pads don’t work. The staff is not prepared to handle crisis. Afire alarm went off at 1 am for a solid hour. No one knew how to handle, they said they had not been trained to handle this. They didn't even apologize or compensate in anyway