The Ritz-Carlton New York, NoMad

The room decoration is very ordinary, the only advantage is that it is a little new The service is hard to describe, very bad, I have never seen such inadequate service in the Ritz, no enthusiasm, no smile, cold face throughout the whole process, even the shower gel and shampoo provided can be misplaced, two bottles of shower gel but no shampoo, I called and waited for a long time before it was delivered No greetings, no hello, and the hotel seems to be holding activities every day, the tiny lobby is crowded with people I feel what it means to be wronged after staying here once

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

Very good very satisfied