Hyatt Place New York City/Times Square

This hotel is the worst among the four-star hotels I have ever stayed in. The service can be said to be star-less! When checking in, it is not explained whether there are any additional charges. There are no signs of charges in the room and no notice of mini bar charges. After leaving the hotel, the credit card with the pre-authorized deposit was suddenly deducted! When leaving the hotel, the front desk did not inform that there were additional charges to be paid and the amount, and there was no list to confirm. This behavior of unauthorized deductions can be said to be a manifestation of the self-righteousness and disrespect for customers that many Americans and American hotels have! The breakfast service provided during the stay in the hotel can be said to be extremely poor! Every morning, it seems like a war to rush to line up and wait for meals. At the same time, the hotel does not provide tray meal service. Each time, the long line of 5-10 minutes can only take the limited meals that can be held by two hands! Then line up again! After a round of queuing, it has been less than half an hour to get the late breakfast! The elevator is also very slow! In the morning, there is basically no luxury to take the elevator downstairs! The same is true for going upstairs! The room cleaning only replaces hotel supplies and does not clean the room! Don't expect to vacuum the carpet! Dust is flying everywhere! When it rained, the front desk didn't provide any service to borrow an umbrella! You can ask for an umbrella, but you have to pay for it, 30 dollars a piece! I definitely don't recommend this hotel to New York! It's unacceptable to not confirm the extra fee with the customer and deduct the fee without authorization after the customer leaves the hotel!

Well located hotel, clean and close to Times Square. Subway a few steps away. Room a little small for 4 but that's what we had booked. I recommend