Club Quarters Hotels in New York

My room was alarmingly different than the photos on the website, in a bad way. The room also smelled a little of sewage or eggs. It's was a long, musky, dimly lit room, and while the overall square footage might have matched the room shown in their photos, my room was very narrow so felt smaller. The window overlooked an AC equipment thing, and it was a small window to very little light. I asked to be moved but they were sold out, and the front desk person didn't seem to care. You have to check yourself in. The guy at the desk them barely lifted his head to point to me to the terminal where you check yourself in. It inevitably didn't work, I had to get the guy to help, I asked what went wrong and he mumbled that it sometimes doesn't work. I get the general trend towards self service in stores, but do we really want to take this interaction away? Why wouldn't this hotel want their staff welcoming people in with a live check in. I mentioned my displeasure on the way out and the person at the desk also didn't care or even respond. She just pointed me on where I need to go to check myself out, which I did, but then had to ask for a print out. Oh, also, they don't clean the rooms. I guess that's in the fine print somewhere but I had no idea. You can ask separately but the default is not to clean the rooms. Overall a bad enough stay that I was thought I should share it here. My bar is low when I'm on business travel. I figure I'm not paying, so it's ok if the hotel is just so so. But this place was decidedly bad. I would not stay here again. I stayed in room 328 by the way. If you do find yourself staying here, I'd recommend trying to stay higher, and not in this corner spot. 328 was tucked in to a corner a bit and the whole area smelled bad. and small, with a window overlooking some staff is disengaged and apathetic.

Clean and neat hotel close to the financiall district. Only issue was with the manager Marsha whom denied my room mate access to our room after advicimg her about his arrival before me. She stated I did not let know of his coming which was incorrect. And despite speaking on the phone with her I would need to email her. Email she sent me was incorrect and would not accept my phone call so he waited 3 hours until I arrived. Other than that the hotel was a 5 star. Not sure why policy would not be sufficient to advise who is coming to stay and let them make access to the room.

I made a reservation for 2 nights, but on the first day, dozens of people were overbooked at the same time, so after waiting for two hours I was kicked out to another hotel.. Of course I didn't have a choice.. I don't know if I move right away. .. I stayed for a day and came back to it, except for the cooking facilities.

My husband’s first time in NYC and he said it was the best time ever starting with our accommodations. The room was very clean and the bed was like sleeping on clouds. We were on a high floor so we had no problem getting up and out.

Really clean and comfortable bed, regardless that the room is quite small but is all you need for nyc. The staff was super nice and friendly, everyone was kind especially Raquel when we checked-in. Highly recommended

I stayed for two weeks and it was nice. There is a welcome drink (whiskey), a coffee machine, etc., but there was no breakfast, and it's not a good place to stay for a long night (a little cheaper + a place with cooking facilities is better). There is Bryant Park in front, and the security is pretty good. It's just a five-minute walk from Times Square.

The hotel is in the city center, good location. It is convenient to go to various attractions in New York. But the facilities are a bit old. The bed is not very comfortable, too soft. It sunk in the middle.