Sungertain Hostel

At check in, we got a different (lower class) room assigned as booked. The lady didn’t speak a word English. We then got a different room assigned, still not what we’ve had booked; this room had two separate beds in stead of 1 queen bed (what we’ve had booked). Also, in this room was an air dehumidifier (same as in the first room), it felt very humid and not healthy at all. Traces of mold all around the rooms and throughout the hotel. Both beds were hard as a wooden plank - unacceptable. Dirty bathroom (hairs on the floor everywhere). No WiFi in the room - even though this was promised. After traveling 9 hours already, we were forced to look for a new hotel as this hotel was unacceptable. Originally we had booked two nights. Finally, we got someone on the phone that could speak two words of English and we asked her to refund at least one night due to the terrible (service) quality. She denied. We’ve tried to contact the Trip.com customer service to get a refund: they informed us that the hotel didn’t accept a (partial) refund. This hotel is an absolute disgrace and should shame themselves for renting out these kind of rooms. We travel a lot and after traveling Taiwan for the past 5 weeks, this hotel has the lowest quality, most terrible staff, absolute most ridiculous total package I’ve encountered during all of my travels. They should be ashamed to call themselves a hotel, hostel, B&B or whatsoever. HONESTLY, NEVER EVER BOOK A NIGHT AT THIS SHADY PLACE IF YOU FANCY A PROPER NIGHT OF SLEEP - they aren’t even worth a penny and I WOULD NOT STAY HERE FOR FREE!