Guest User
November 17, 2024
I recently stayed at The Roseate Hotel in ‘what was supposed to be their most luxurious room’, the “Lake View Room,” and I am beyond disgusted with the experience. To say this stay was a letdown would be an understatement—everything about it was subpar and well below the standard you’d expect from a high-end hotel. First off, there was loud music playing outside our room making our stay uncomfortable, we couldn’t walk outside or explore the property because it was booked for some function. Even worse, the room was not clean. The marble near the bathtub was dirty, with visible grime and marks, making the entire bathroom feel neglected. For a hotel that claims to be luxury, these basic hygiene issues are inexcusable. The towels were of horrendous quality—scratchy, old, and thin unlike what people get in other luxurious hotels. The semi-transparent blind covering the window was missing entirely, leaving the room exposed and adding to the overall sense of neglect. I had booked the “premium” experience, but it felt more like a budget motel. When I asked for a simple and customary request—rose petals, bubble bath essentials for the room —I was met with a rude refusal from the staff. No explanation, no apology, just a dismissive “we don’t do that here.” There was no steam iron, shoe polish (basic essentials) in the room and we get these things literally in a budget hotel as well. There was nothing special about the most Luxurious room. Unbelievable, especially given the price I paid. This experience was nothing short of pathetic, and I regret spending my money here. There are plenty of better, more professional hotels to choose from. Avoid staying at The Roseate House. It is NOT worth the money, and you’ll likely be as disappointed as I was. Never making the mistake of staying here again.