Hotels Near Zaytoun’s garden - حديقة زيتون in New Cairo City

Good hotel location as it is too near to downtown. Good room cleaning and staff service and special thanks to Mr.Mohamed Barman and also to Spa Service . We are planning to come back in next July and this hotel is so recommendable for a business trip.

Hotel service is terrible. No Maintenance since 10 days + they refuses to take my garbage. Last pickup was 4 to 5 days ago. I have a baby and pampers and they do not care. They want me to stick to an cleaning appointment preselected by them. They give me appointments that do not match for me and dont care if it does not work for me as I work etc. and if I ask that just someone comes to take the garbage they say your problem....you had an appointment and missed it and shall wait till next week. So I have now to wait 1 week till someone comes and takes the garbage incl baby diapers. When I say I want to talk to the manager they just hang up and dont care. They receive 20 000 EGP in advance and dont care for anything. Biggest regret. I would like to go but they received my money. Take care before you book a long stay and never book despite through booking and avoid a long stay especially in their apartment. Shame on you to treat a mother with a baby like that.

Everyone had scared us about taking apartment hotel stays in cairo but this was such a pleasant surprise. The staff Moustafa and Mohammed helped us with our bookings and made sure we had a comfortable stay. We stayed in the 2 bedroom apartment which was very spacious and clean. The place is in new cairo city which was far from downtown and Giza but it was so easy to get an uber from there and back. The neighbourhood felt very safe even when we came late in the nights. Walking distance from 90 mall.

Rooms are always clean and perfect . Soft pillows . Big bed and soft bed set . Bathroom and towels nice and enough . Hotel take care of the details . Stuff fast and friendly . Amazing breakfast . Lovely restaurants sushi and steak. . Amazing place always coming and always happy .

I always thought I was out of luck, until this lousy building called the hotel taught me to be a man! Apple's photorealistic real-life picture is as above. The first picture do n’t think it ’s a garden. You must park your luggage on the main road and go down the slope with a baggage to cross the road full of illegal parking and then go upstairs to a dozen steps. It's better to practice again. If there is a problem, do not change the house. The platform complains before changing. Worse than the second floor, you deserve it! Why not change hotels? The labor and capital went out every day at eight o'clock in the middle of the night, and then returned at night. If they said too much, they all cried ...

I love Hilton and tend to stay at them due to status but this one my goodness. The hotel looks so  nice on the inside you arrive go in the Lobby and its like wow but  the outside look especially  by the pool area looks terrible. The only good service we had at this Hilton was Martina Naeim whom  emailed us before coming to this Hilton she helped by accommodationing  us with early check in. The check in desk isn't really traditional  its just common deskz which throws you off.  Ola was our  front desk person and she waa great and  helpful she  explained the policy and procedures as we checked in early from the airport, dropped our luggage in our room and went for an excursion for the day. We got back around 3pm and went to the pool area. As soon as we got to the pool area some man with a life guard shirt started asking us about a $1 stated we owed money and to pay our bill.  We just back got to the hotel after our day excursion and we  were only here for one day so we were supper confused and this interaction and the man never came  back so it left a sour taste. Next  after this experience we wanted beer from the pool bar which for some reason  the bar was out of most of there beers. We did get one and hung out by the pool area but 20 mins after getting our beer the bartender  comes with a check stating he is closing in 20 mins so we asked for another one which he got one and we signed the checked. We thought that the area must close soon. It started getting loud in the pool area due too 2 weddings in the area.   Well 30 mins after the bartender  brought out the 2nd beer this  same bartender walked  back and forth asking if we wanted another beer. We assumed he be closed by now since he told us he be closed 30 mins prior so we were definitely not gonna order another one as we were upset that he lied and then the pacing back and forth was not very pleasing. Plus the noise from both parties began  to make it unbearable  to be outside. Definitely don't get a room facing the pool this was terrible.  Two  weddings were going on outside and the pool area was not relaxing so went to our room. This was even worse the noise from both parties made the room vibrate and was so loud, it was very hard to get sleep.  The good about this place was the lobby which is gorgeous, the beds were super comfortable and I loved having the complimentary airport shuttle to the airport every hour.  But this is not Hilton I suggest. No shuttle service from airport, no complimentary breakfest bags(we had early flights so didn't get to enjoy breakfast), and no happy hour deals. Not a place I would come back to. Hope they come back with Hilton standards.

The experience of staying here was beyond imagination. From the moment I stepped into the B&B, I was deeply attracted by the warm and unique atmosphere. The room is clean and tidy, and the decoration is full of personality, making people feel the warmth of home. Highly recommended to every traveler looking for spiritual habitat in Cairo. The owner is Chinese and came to pick us up in the middle of the night. It was very nice.

I would never recommend this hotel to any of my friends and family, their management sucks, zero customer service. I came from California for a week for my cousin wedding, I booked seven nights Though chase sapphire who uses Expedia, and after one night my plans changed. I contacted the hotel to see if I can checkout 2 nights early, they said your reservation was prepaid through Expedia and I need to call Them for approval, I called Expedia and because of time difference they couldn’t reach the reservation department that only operates from 8am to 5 pm. I was then told to call back during the hotel business hours, I called back the next day I was told by Expedia that they are ok with me checking out early but they will need to contact the hotel for partial refund. I was placed on hold then I was told that they couldn’t get hold of anyone from the hotel, they’ll try again and then they’ll call me back once they are able to reach them. I asked the front desk employees to please respond when Expedia try to call them and I was straight was lied to my face and was told that the this has nothing to do with the hotel because and it’s Expedia decision since I paid through them. Next day I called Expedia back to find out that the hotel declined early checkout credit, I asked to speak to a manger, the front desk manager lied to me again it’s not up to the hotel it’s up to Expedia not knowing that I already called Expedia and the customer service representative was reading the response from the hotel notes, I confronted the manager when he found out that I had Expedia on the speaker phone he asked me to mute them so he lie to me again and tells me whatever BS he needs without Expedia hearing it, very unprofessional big scammers.

Best hotel I have ever stayed in my life , never had such level of service , there are worker everywhere and people ready to help you with a smile ever time you turn your head , the restaurants and the food was just amazing , i fell in love and if ever in cairo thats where I will stay ❤️❤️❤️