Guest User
July 1, 2023
I have been a Hilton diamond member for about eight years. I had the unfortunate experience after doing yardwork and pulling in this parking lot because I had car trouble. I was waiting for my husband to get me - and a truly awful lady at the front desk, apparently judged me because of my appearance in shorts, flip-flops, and scratches from yard work. she yelled at me to leave, immediately. Although I know from many years at Hilton stays people that are not staying overnight, sit in the lobby while waiting for others. I walk outside per her request in close to 100° heat in Florida. I also have lupus which is dangerous to be in the sun and in the heat , the front desk manager could have cared less. I go and sit on the bench in front of the hotel waiting for my husband. She starts screaming at me to leave and I tell her that I have lupus and I need shade and my husband is on the way. She then calls the police on a diamond member who has spent several hundred thousand dollars on business trips over the year. Three police officers show up and I am mortified. I’m not sure if this lady is particularly angry but I prefer to be kind to people, especially when they’re in a jam . Shame on her and her absolute lack of compassion or decency.