Guest User
May 18, 2024
Very dissatisfied
On the first night I stayed in the hotel, the whole area had no electricity after 9 p.m.
The hotel didn't notify us in advance and said it didn't have my phone number? !
When checking in, we were asked if we wanted to continue our stay.
It was already after 9:30 pm and there was no other hotel available.
No electricity, lights or air conditioning all night
We bought a lot of food to cook, but it can’t be cooked without electricity
The hotel refused to refund the money afterwards
They said they informed us of the lack of electricity when we checked in.
feel very dissatisfied
Extreme dissatisfaction!
There was a power shortage in the area on the first night of check in after 9pm
We were not informed before as they said they don’t have my mobile number?!
No light, air-con
Just gave us a small torch and not even a fan!
They refused to refund as they said they already told us the condition when we checked in
Do we have other option when you inform me at 9sth pm and the whole area is closed due to power shortage?
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