Canyon Cove Hotel and Spa

Nice place, employees are very nice..the rooms and the food are good

Location and place amenities are reasonable for it’s price with an excellent customer service. Food are abit pricey. Buffet breakfast can be improved.

Bfast buffet setup can be better.

Old buildings and rooms. Dirty bath tubs.

Check pillows, many reviews about old, dirty pillows. Check on curtains, horrible waiting time checkin and checkout takes an hour posted on other reviews. No lifeguard on duty so i refuse to stay another day cottages found **** diapers and trash everwhere. Buffet is poor quality. Tocino and longga tasteless and fish fillet taste like it was recycled , slimy inside maybe from last night free buffet seminar. Bathroom is old and damage faucets. Guest gets Plastic bidet so cheap. Bed and tables s are like really old found splinters and chips , live electric wires in the room and poer line in the pool area are left exposed. Hopefully they renovate soon before guest electrified. I decided to discontinue my 2nd night for practical reason safety, disgust and discomfort. A baby next door was crying till 1am sleep twas impossible , i recorded to have proof. pleaded hotel to rebook or refund to offset F&B credit but unjust enrichment prevails, the hotel decline. Too many bad reviews and trip.com must just delist property.

Very good accomodation

My family enjoyed with their breakfast buffet and water activity.i like it when i woke up seeing the view of the beach from our room’s window.my only problem was the door was not working properly as we needed to disturb and ask for staff assistance to open our door.

Too bad there’s no real Spa, No Massage Place, No Steam Room 🧖, No Sauna. Not even Unlimited Change of Pool Towels. What’s the essence of being a Luxury Canyon Cove Hotel & Spa? The word SPA should be remove. I’m so disappointed specially each bathroom that I tried in our room which I booked in the Superior King Room, the drainage of the bathroom I can smell the sewer and the shower head sucks, the bathtub doesn’t drains properly. They don’t have much food choices on their buffet and they don’t have fresh fruit juice only sugary and just flavoring stuff. Lack of WIFI Connections, Bad signals or Phone Receptions. Despite all of these they have good security and the receptionist are accommodating and doing their job well. The pool size are huge with separation for kiddie pool. Well at least the kids enjoyed the pool and they have little playground 🛝. Good for family outings and gatherings. Not really for relaxing and pampering. They need to do a lot of fixing in this place. So instead of continuing staying in this place until one more night, we decided to do early check out and just leave this place and not finishing our stay which is supposed to check out the next day.

safe and enjoyable facility