Mercure Paris Nanterre

Service staff have good attitude

A very well located hotel with parking. The rooms have been renovated and are very comfortable: bedrooms, bathrooms... A small but easily accessible parking lot. The only downside: as in all the hotels in the group, a breakfast that is 90% out of the freezer.

Hotel very well located to attend a concert or a match at the "Paris Defense Arena" (+/- 400m). Easy to access, since it is located less than 50m from the “Nanterre préfecture” station (RER A allowing you to reach the center of Paris quickly).

We spent two nights on July 21 and 22, with a group of around thirty people. The first contact was the painful reception of keys and capricious elevators. Arriving on the third floor, we discover our hallway under construction, with an open ceiling, tools and paint stains on the carpet... Next, the bedroom. Finally, we are a little reassured: the room has been recently renovated and everything is impeccably clean. However, a rate was displayed in the room: €250/day… incredible given the standard and the service. Fortunately, our group had much more realistic prices. Down to the bar/restaurant for dinner. We order our aperitif. Faced again, a bartender and a barmaid who had to experience their very first day of service. Impossible to distinguish champagne and crémant… so a kir… In short, we were served tempered crémant, claiming that it was champagne 😂. Not wanting to complicate things, I asked for ice... that's when a more experienced barmaid came in, who apologetically changed our glasses. Finally, we received a very cold crémant... The meal went pretty well except that I received my starter 5 minutes after my companion... Very ordinary food. Red wine in a pitcher was present on the table. A guest asked for white wine instead. There were no more... surreal. A restful night, but we were woken up very early by the market set up a few meters from the hotel... Small shower to wake up. No hot water... and there won't be any in the evening or the next day... We all grumbled. The receptionist apologized weakly, with all the nonchalance of an African hotel… Impossible for a 4* to find a heating engineer 🤬. Breakfast. There, a “maitre d’hôtel” tries to accommodate three groups at the same time… Chaos… Moreover, the kitchen has clearly not calculated its move well: it lacks everything. We ate what was left, at the bar, on a stool... Finally, to top it all off, the coffee machine gave up the ghost... The next day, the machine was working again, but the breakfast was still the same shabby: very very little choice and in insufficient quantity... We fortunately kept our good humor, because it ended up becoming comical..., but never again this "hotel".

very good hotel, very friendly welcome, very friendly and attentive staff, pleasant room, renovation in progress which did not bother us, super pretty bathroom, super copious breakfast, evening meal also, we just deplore the lack of a cupboard in the room but excused because work in progress, very pleasant four-day stay, thank you