Guest User
December 20, 2024
The hotel is in a very good location. There is a pedestrian street right outside. The rooms are clean and tidy. The first time I stayed for three consecutive nights, I went out for a trip and checked in again. The first time I was given a room without windows, I said it was too stuffy, the waiter changed my room, it was a tatami, I am an old man, how can I sleep on tatami, the front desk said there were no other rooms, I almost didn't sleep well that night. This is unreasonable, because I booked it together with the 12th check-in, since I booked it early, why didn't you keep a room for me? I originally planned to stay for two more days on the 18th and 19th, but later the itinerary changed, so I refunded the 18th and kept the 19th. As a result, the room rate for the 19th was not the original room rate I booked, and it increased by 18 yuan. I think this is unreasonable. I booked it together, why did I have to increase the price after modifying it? Later, I called Ctrip customer service and told them about it, and the customer helped me solve it. I stayed in this hotel for a total of five days, all booked together, and this problem occurred in the middle, so I think they have problems with management. But the room on the last day was still good, I hope they can pay attention to this problem in the future.
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