Guest User
August 5, 2023
I honestly don’t even know where to begin… Vacasa has been, by far, the worst vacation rental company that I have ever dealt with. Negligent. Rude. Non-communicative. Entitled. Lazy. Unreliable. Blames the renters for EVERYTHING! Day of arrival: FILTHY home, especially the kitchen. Dirty dishes, food particles and grease everywhere. Filthy and broken appliances. Filthy rugs, floors, bedroom sheets. Ants everywhere, even inside the beds! An inch of dust built up on AC vents, filthy and broken mini blinds, broken and leaky dishwasher (water seeping through the floor and into the bedroom below the kitchen), broken vacuum, filthy and broken grill (which caught on fire bc of the grease build-up), no toilet paper, paper towels, dish and hand soap, towels, etc. had to stock up on basic supplies ourselves, illegal ***** found in the kids playroom right on the fooseball table! Day 2: 5 out of 7 children ages 6-12 received serious chemical burns on face, legs and genitals from pool. 2 of the children ended up in the ER because of it. We chose this home bc of the pool and proximity to the beach and the entire week, the children couldn’t go back in the water with their chemical burns. The pool guy tried telling me it was sunburn and the bathing suits they were wearing! Excuse after excuse!! No response or care from Vacasa, just ,”I am sorry this happened”. Day 3: We tried to use the grill. The grease tray was so filthy and filled with grease, as was the deck underneath the grill, the entire grill set on fire just minutes after lighting it (the ignition doesn’t work, so we had to go out and buy a fire clicker). It was terrifying! By day 4, everyone wanted to go home. I spent the ENTIRE vacation trying to get ahold of Vacasa’s management to get some answers, but I just kept receiving texts apologizing for what happened. NO COMPASSION, care or urgency at all!!! DO. NOT. BOOK. THROUGH. VACASA!!!!!!!!