Guest User
August 16, 2023
Good morning, I wanted to comment on my terrible experience in this complex. I arrived and there was no reception service because they were there until 3:00 p.m., the cleaner was looking everywhere for my key, when they found the key and I went to the apartment it was a real oven, the heat in there was horrible. The TV didn't work and on Saturday there was no one there, on Sunday they had a day off, so there was no one there either, on Monday I went to reception and the technician couldn't come until 4:00 p.m. When he went he removed or didn't tune in many channels, the remote control had no batteries, I had to go buy them myself. The day I arrived at night when we were taking a shower we were left with a piece in our hands and my husband had to fix it so we could take a shower. The mattresses were without a cover, the bottom sheet and the mattress were super dirty, with stains, disgusting. The kitchen furniture didn't fit well. To top it all off, the cleaner came in on the last day and opened the door with her key without ringing the bell, a lack of respect. When I report all this to the central office, they apologize and tell me that they will pay me 50 euros. In fact, they did pay it, but I didn't pay for what I found, which doesn't seem like a solution to me. They charged me 70 euros a night and the apartment isn't even worth 30 euros. Be careful if you go because I'll tell you what you're going to find.
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