Guest User
August 22, 2022
I was to arrive 2 days later, but I became very sick, I contacted orbitz, they told me “ the hotel policy was I had to pay $150 to cancel “ I explained that I had purchased their “ PROTECTION POLICY “ ?? They informed me that then it was between me and the ins co.??(AIG), So I contacted AIG and was told I needed a doctor’s note, to cancel ?? And without a note I was out of luck. (NO PROTECTION HERE)I called orbitz back and told them I wasn’t sick enough to require a doctor, and the sales pitch for the “protection pol “ never mentioned doctors notes ?, They then told me that meant it was the Falls Motel’s policy I had to follow, Then I called the motel, they told me it was purchased through orbitz and I owed the $150, and there was nothing they could do ???, Lesson learned; !, orbitz protection plan is worthless, DON’T BUY IT, ORBITZ itself is useless, I will never book through them again or their parent company *******, This was booked 3 days out from the trip, and canceled a day later, not months in advance, Oh and I will be disputing the charge with my credit card.