Hotels Near Plaza Cortijo del Rio in Monterrey

Staff are very friendly, hospitable, and professional. Parking is available on site. (Entrance to parking garage is just past the attached Pizza Hut). Elevator is a little confusing but they generally have a doorman there to assist you. To access the room levels via the elevator, you need to use your room key before pressing the number of your floor. The Lobby is very nice and hosts a daily breakfast. Hot and cold foods are served. Food was very good. Rooms very clean and comfortable. Easy 5 minute walk to the Cintermex convention center and Fundidora park. An Oxxo convenience store is nearby for drinks and snacks. A few options nearby for food. Overall I was happy with this Hotel and would recommend to anyone attending Cintermex conventions.

Although the hotel is at a good price and very well located, it doesn't worth it, the customer care is very poor and the wish to give feedback you realize because during MES AND MEDIO (verifiable) search for the named Erika Aregullin Gonzalez, General Manager by email, personally, by phone and never had the attention to answer, call or answer me. For the second year in a row I take toooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo The hotel is a very good service, and it is a good service for you to be close and we will be together and not give you a good service. We are very happy to find a good location. The truth is that I strongly recommend training your staff who have direct contact with your customers, and in particular your employee, Erika Aregullin Gonzalez, General Manager, to understand the importance of the Customer Experience. The hotels of the world I visited HOLITY INN MONTERREY VALLE IS FOR VERY THE WORST EXPERIMENT OF THE WORLD.

My daughter chose the Safi Metropolitan as the main hotel for her May wedding; I stayed there for a week. The hotel itself and location are beautiful but the problem was that the air conditioning in all rooms, at least the ones from the wedding guests were not working properly. We had record heat, at 103°F, that week. The electricity kept going on and off and at one point I was stranded at the lobby for over an hour waiting for the electricity to come back. I also got stuck for a few seconds in the elevator when the electricity kept going on and off in the hotel. That day we were having the makeup test and even the makeup artist was stuck in the room with my daughter. We were staying on floor 31 so it was impossible for me to go up all those flights of stairs. The day of the wedding the whole weeding party including myself and bridesmaid had to get ready in full heat because the air conditioning in the suites were not working. The pictures had to be taken with all of us sweating; it ruined the whole experience for us. You could not even have a good night’s rest because you would wake up sweating during the night. Everyone was very nice at the hotel with the exception of one person in the front desk that was rude to me and my daughter. Every time you called the front desk, they did not answer so you would end up having to go all the way down to the lobby and then you would see lines of people waiting to check in; their system to check in needs to improve. All the guests that arrived for the wedding had to wait for hours to get their rooms even after the check in time. I would not stay here unless you love heat. Beautiful hotel and location but not worth the inconvenience.

I arrived late from the airport and struggled through a restless night as the hotel is on a very busy thoroughfare. Trucks go by all night and the windows provide almost no insulation from the noise. Add to that internet kept dropping. My room was at the end of a very long hall so perhaps I was just too far from the router. The fan in the bathroom sounded like a passing train and went on automatically when you turned on the light so I ended up using the bathroom in the dark. In the morning I asked if I could change my room and was told to check availability later that day. When I returned early evening I was told that someone would bring a key up to my room and help me move. After over an hour I went back to reception desk. The woman searched rooms but the two she offered had similar locations; one room was actually worse since it was across the hall from whatever machinery controlled temperature in the hotel and it sounded like a power plant. After standing there for some time the manager came out and intervened. I was given a slight upgrade and a room that faced the side road. It was much quieter! Internet was a little better but not by a lot—very slow and tough to stream. I'd hoped to watch some evening sessions from the conference I was attending but no such luck. As to other aspects of the stay—breakfast buffet is pretty uninspired and pretty unappealing although the woman at the grill was great. Coffee was undrinkable unless you like dark water. The rooms (even the upgraded one) are very basic—bed, cable TV (CNN came through with a lot of interference in the upgraded room), towels, shampoo, body lotion, two bottles of water. No tissues. I had to ask for a hair dryer at the desk. No extras. On the plus side, the hotel is very clean!

Although the property is in a good location and includes limited parking, the room was dirty; with a peculiar smell the a/c didn’t work properly and the mattress is severely outdated: The springs chimed at the minor movement, the bathroom was not properly cleaned, as in the bath curtain I found hair and dust. The hotel is lacks manteinance. If it were earlier and less tired, i’d had move to other hotel.

Very beautiful hotel that still smells new. The small lobby kind of threw me off, at first I thought I was at a residency but luckily there was a staff member waiting for me to check in. Room was amazing, very large. Sadly I was on the back so the view was not that great, had booked a King size bed room but got a double bed room at first. They managed to fix it for me right away. There were still some constructions going on but it didn´t really bother me. Everything was just super clean and looked great. One of the best hotels I ever stayed at, staff was very friendly and helped my girlfriend out with the valet service and walked up to the road for me to open the taxi´ doors too. One of the best hotel stays I ever had. Perfect for a business trip/meeting at the bar or for a couple looking for a luxury place. I didn´t have the breakfast included nor did I have dinner at the restaurant but I´m sure this was arranged fine by the looks of everything else. They were renovating the restaurant the last two days of my stay so I´m sure it must look very nice by now. Views from the terraces are very nice too. There is one on the right side that was kind of hidden, perfect view on the Cerro de la Silla. 9.5/10 would definitely book again. Kind regards, Davey

It was a great discovery. Normally most of them are hosted in the holiday inn fusion or in Antarctica, but you have to know this new hotel. It is new, modern, with very cool and young decoration. The staff very friendly and amen. Ideal for when you go to concerts or Fundora. Under the hotel is the restaurant Anacua that is of sea and is another option to discover. The views are beautiful from the room and are very comfortable, practical and very nice. We will certainly return. The hotel is located on the side of the Monterrey Arena which is Madero street, but there is a pedestrian bridge. There is a street that is not very safe at simple sight but is completely illuminated at night, and there is also another new building that is almost changing the most modern area. One comment: Try to put more photos of the hotel on the internet because when looking for them, the patterns and photos of other Hilton hotels in the US have made us doubt for a moment to book online. The hotel is beautiful and I still think you need to know it more.

Very nice hotel with good breakfast and nice personal. It’s better to choose the breakfast with all, the price difference is quite small. If you are going with your car, you can park inside, they have a private free parking. Good location in Monterrey. The room is big and clean, also the bathroom.

Customer service is amazing. From desk, restaurant, lobby staff, maintenance and cleaning crew… everyone with the best attitude and so helpful. Thank you! We started only one night, but I’m sure we’ll be back as this is an amazing place to stay

Friendly staff. But as other has mention, the hotel need a renovation. -The worst thing in the hotel is the old carpet, it seems like its been there uncleaned for 20years. I did not want to touch the carpet without socks. Please just remove it or deep clean it regularly. -AC fan could only turn on on MAX speed or not at all, not possible to sleep with that loud thing on. -Furniture is pretty old and scuffed. In general hotel could do some good with a renovation -breakfast area was really hot, it was cooler just outside the breakfast area than inside. -Breakfast options is pretty limited, got pretty tired of the eggs real quick. -The gym is really small and limited, and some equipment was damaged when I was there, No free weights. -The location is pretty bad. It is in the outskirts of the city, you are limited to a very few restaurants in the area that you can walk too. +You have a Wallmart close by, that is a plus. +The TV in the room is large and you get free water +Free parking +It was pretty cheap One thing that really bothered me was a picture in google maps photo for this hotel with a supernice renovated room was shown, this was CLEARLY not from this hotel and I feelt a little bit scammed from that picture. Compare to other Marriott hotels I stayed at, this does not live up to the Marriott standard at all. I would rate this 2 out of 5. I would not return to this hotel.