Hotels Near Plaza comercial chapa in Monterrey

The room is relatively clean, convenient, close to the subway station, the service staff is also better, but the sound insulation effect of the room is not very good, if you can improve the sound insulation effect.

I chose this hotel while processing my visa in Monterrey and found it very convenient due to its proximity to the mall, the embassy and downtown (and hospital if you had an emergency). Traffic could be bad going back to the hotel ONLY if your driver doesn't know the right way, which is to go straight instead of turning right at that junction (ave san jeronimo i think). 1 out of 5 ubers we rode turned right...and it was a loong wait indeed. Our room was clean and quiet, the beds soft, the internet fast and we had a safe and ref inside the room. The breakfast had good variety - and the omelette was superb. Patricia in the front desk was very helpful, and even provided help when I forgot something after I've already checked out. The area was very safe, and we walked freely even during the night. I didn't get a chance to go to the gym nor the pool. Overall a relaxing stay.

The hotel staff is great . Very polite and helpful. Right from the time I got into the hotel cab from the airport to the time I was dropped back , had a smooth experience with the staff. Jessica ( reservations) , Augstin ( cab driver ) , Eduardo ( front desk - in the night shift ) , Jose ( shuttle driver ) were really hospitable and offered to help whenever needed. Location of the hotel is great with restaurants and malls close by .. it’s a lively place .. rooms were decent and liked the rooftop with the pool on it .

For me the perfect location, well the hotel, I like, if I come back

Had a 4 night's stay here, in fact, I am writing this at the hotel just prior to our departure. I am a Hilton gold member and have stayed at quite a few of their properties, especially in Latin America, where I reside. Pros- - Complimentary breakfast is better than most places. The ladies working in the restaurant area could not have been friendlier or more efficient.Beds/linens are excellent, as are the showers and shower pressure (on the 5th floor!) - Location literally next door to a shopping complex with a few restaurants, a Mcdonald's, bar, grocery store, bank, etc. - Uber drivers are very easy in and out and the cost is very reasonable from this location to the highlights of the city (i.e. high-end shopping, restaurants, parks, etc.), nominally 49-89 pesos each way. Cons- - Well below par front desk. Called two days early to ask about early check-in, as our flight landed at 9 am. We were told it should not be a problem as the hotel did not appear to be crowded. We arrived and were told no early check-ins, but they would call us when a room was available. We went out on the town and never received a call. Returned at 3 pm, but no room yet. We were provided one about 10 minutes later. No acknowledgment of our gold status, no complimentary water, no explanation of breakfast/points. No nothing. Sad and left a bad taste, but they continued along these lines. A few days later I needed some change for tips for the breakfast employees and room service. Oh no, they don't do that here. I need to go to a bank! Wow. - Had 2 power outages while we were here. The front desk could not confirm if they had a generator backup, or if it just did not work. One was at 6 pm for an hour or so, and then another at about 9 pm for another hour or so. Power outages happen, but I don't think I have ever stayed at a supposed higher-end property without a power backup. Also, the stairways became an instant safety hazard as three (out of 7) of the emergency lights in one stairwell did not work, and two did not work in the other stairwell that we used (trying to avoid the dark first stairwell as we did not want to use our cell phone flashlights to navigate down/up the stairs again). I informed the front desk of this safety hazard and was informed that they were busy. We will not be returning to this property, this being the second Hilton in a row with well below standard services, especially in the area of my family's safety, Why a company would put such effort into having me attain a repeat customer status at their hotel by issuing me a credit card, emails, offering discounts, free stays, etc. and then completely ignoring the fact I have spent money to attain that status is beyond me. We will not be returning to this property, and I will be switching to another hotel provider's ”special” customer program to see if I can actually be treated that way.