Sandals Montego Bay All Inclusive - Couples Only

For the Butler room it was beyond expectations, small, a/c on its last leg, no ventaliation in bathroom caused heat and humidity. We have been to many other Sandals with a butler experience and this by far was the worst. We will not be staying here again.

My fiancee and I just got back from Montego Bay for our first Sandals trip. The property is fantastic- the beach and pools are great and maintained and there were many activities and entertainment options. But, we had some customer service experiences that left a bad taste in our mouth and made us question if we wanted to revisit another property. The staff seemed to fundamentally lack professionalism (e.g., making sexual jokes to each other in front of guests, taking minutes to serve customers and choosing to chat with other staff instead) and service was slow. At restaurants it felt like we were inconveniencing staff to order and we were rarely if ever checked on . Our check in process took over 75 minutes during which we were mostly ignored and left confused. At Butch's, they lost our reservation and asked us to go back to our room to return with our itinerary and PROVE it then made us wait another 45 minutes. No one asked us how the stay was at check out. We were disappointed.

Just returned from Sandals Montego Bay. We are a diamond level member of their loyalty and rewards program having accumulated 105 days staying at a Sandals. Pros: close drive from airport Cons: close to airport. Planes fly so low over resort you can smell engine fumes. They are very loud and that is fine during the day but on some days they randomly fly out late. One flight took off at 11:39 pm and shook us out of bed as we were not expecting that. But in all fairness, that is not the fault of the resort as they can’t help where they are located. These are cons that they should fix. 1 - the piano bar is located in the middle of the resort amongst the hotel rooms. The piano singer sings into a microphone so loud you can’t go to sleep until that is over which is 11 to 11:30 2 - if you do not have a butler, you cannot find a lounge area on the beach with any shade. The butlers reserve all the huts and umbrellas, so you should consider paying for a butler room. And they reserve them so early that you could wake up at 5am to look for a spot and they are all gone 3 - Butch’s restaurant which is their premier restaurant is a nightmare. If you have a reservation do not expect to sit until at least 1 to 1.5 hours later. They tell you to go sit outside at the bar. Unfortunately they are understaffed and the waiters (only 2) have to provide drinks for the restaurant and the other restaurant next door (SOY) as well as all the people with reservations that have to wait 1 to 1.5 hours past their reservation time to be called. Then the inside experience is not much better. I ordered their signature dish (prime rib) medium rare. To make a long story short, i got my meal medium well, was then told that the waiter didn’t explain to me that they don’t cook medium rare. I told them i was ok with medium if that was their starting temperature. They went back in to make it medium. But then they came back out to tell me they had to wait for the chef who had gone somewhere to cut me another cut of prime rib medium. Bt this time my husband was done eating his meal so we walked out. I left with no meal The other issue is the 2 bartenders spent all their time joking with one another and they were not in tune with the guests, ignoring guests that showed up to the point guests had to constantly get up and loudly try and get their attention. Overall just a bad experience 4 - a lot of guests come in groups and it is not really a couples atmosphere rather a party atmosphere with groups of people getting out of control drunk and annoying other guests. 5- if you are looking for a relaxing vacation try another place. This is not it Lastly, we decided to skip the return guest loyalty dinner because we were so upset at what happened at Butch’s and in the end no one cared. No one came to check on us, no one really cared. Their only interest was to constantly stop us in the living room lounge area to get us to book our next trip. That was the only conversation with the sta

From the moment we arrived, Marcus made our experience truly memorable. His warm welcome set the tone for our entire stay, and his attention to detail ensured that every aspect of our vacation was perfect. Marcus went above and beyond to cater to our needs, always with a smile and a genuine desire to make our anniversary special. Cheers, Sean & Lisa

This is our 6th visit to Sandals Montego Bay. There’s MANY reasons why we continue to come back to our “home away from home.” It’s the warm Jamaican people who work here that strive so hard to make sure you enjoy the hospitality and experience. Even the Sandals employees at the airport work hard to make sure you start your vacation happily. We look forward to getting welcomed in with the fresh, amazing chilled towel and yummy punch when you finally get to the reception area after the 10 minute ride from the airport. A quick change into your bathing suit and you’re ready for the pool and beach in record time. No traffic or delays and you are already for full throttle vacation mode. Ceressa definitely goes above and beyond customer care and service. She actually remembers you and makes amazing drinks and we are hoping to request her as a butler once she gets properly trained. Note to Sandals Management: PLEASE advance Ceressa because she is a BIG reason for this review. Ceressa has such positive vibes and genuine love, personality and pure Jamaican spirit she should be cloned!

We spent our honeymoon in a butler suite and cant recommend enough. This was our first time at a Sandals Resort. Staff and service was top notch. Our two butlers, Kasey and Kaii, were phenomenal. We dont need much, but when we would ask for something they were on it. And if we were radio silent, they would reach out to us to make sure everything was fine. We were so happy that we rebooked for next year in Curacao.