Hotel Montebello

This was the first time I have travelled to Italy with Caledonian travel and I was hugely disappointed. I recently stayed at the hotel Montebello and unfortunately my experience was far from pleasant. We were meant to have drinks on arrival but no one at the hotel knew anything about this, The room was cold and I had to ask for blankets for the beds as they were unable to put the heating on. There wasn’t a kettle or tea making facilities in the room. The food was appalling and the staff were rude.

Quite frankly this has to be one of the terrible hotels I have ever stayed in for food and customer service, the food quite frankly was appalling, we had pork each evening cooked differently with the overcooked veg and greasy potatos, and am surprised that neither the kitchen or management questioned the amount of food uneaten and returned to the kitchen on a daily basis. The older waitress in the dning room was so rude and unhelpful, banging plates down and insistng that you keep your kmife for every course. l have visited Tuscany in the past and loved it. This trip was a gift for my sisters 70th birthday and was a huge disappointment to both of us. The hostility shown to us was totally unacceptable and the only reason I can come to is that we were on the Caledonian tour. I am submitting a seperate complaint to Caledonain Travel

Just back from the Hotel Montebello , traveled with Caledonian Travel. Worst Hotel we have stayed in ,the customer service was appalling made us feel unwelcome staff where rude food poor rooms where cold when we told them they offered us a blanket which i replied would not heat the room she then repeated that she would give me a blanket but no explanation as to why we could not have any heating,the staff in the dinning room were very unpleasant threw the dinner plates onto the table, when we where unhappy with one of the meals she served us she snatch the plate from my hand and the cutlery fell onto the table, no apology made everyone felt uncomfortable during dinner and most of guest on our trip returned their food most evenings. Breakfast was not any better some of it looked like left overs from the night before and was the same every day no hot food .The food and the hotel did not resemble anything like what was on the web site.

The hotels first impressions were good.all ground floor bar,restaurant and lounge were all nicely decorated. Unfortunately that ended with our room. First of all we had problems with our key .granted that might have been us but even one of the staff said there was a problem so who knows When we went down for dinner we went to three different tables and was told we couldn’t sit there because it was set for breakfast. As we were in a coach party we would have liked to sit with other diners but no, we were sent to a table on our own. There was no kettle in the room or tea and coffee.one of the guests told us we should ask for one ,which we did. When plugged in, it wouldn’t work and the room lights flashed every time we tried to push it in.Girl in reception came up to see and she then sent the cleaner to bring us another. She couldn’t get it to come on so went for another kettle. The third kettle did flash on briefly but after she had gone we tried but the only way we could get it to work was by holding the plug in to the socket till it boiled 😳also the lights in the room were flashing if we released our grip. We were told it was our travel plugs but the kettle was theirs so how they came to that conclusion I really don’t know. We asked for cups for our hot drinks and we’re given cardboard flimsy cups . We had to ask at the bar because the waitress in the restaurant wouldn’t give us pot ones. The food was disgusting most nights and lots of guests including myself couldn’t eat it . The waitress who served us ,who was English so no language barrier, banged our plates down in front of us every night. My friend doesn’t eat cheese and she told them this so was asked if she would like spag Bol, which she agreed to. When it arrived there was hardly any meat and the sauce was watered down. It looked disgusting and she couldn’t eat it. The last night we were there , there was a full on argument with the waitress and customers in the restaurant because so many of us sent the food back. My views on this hotel are, it’s the worst hotel for customer service. The hot food which is advertised on the website was non existent and one of the cakes they put out were there 3days on the trot. On one occasion I ordered a glass of water but was brought a large bottle and charged 2 euros for.I didn’t say anything, which with hindsight I should have but I dont like to complain.I left just over half of it and the next morning there it was next to the orange juice for customers breakfast. I wouldn’t recommend any one to stay there because as well as the food we were worried about the electric plugs.

There were mosquitoes and gnats in the rooms. The air-conditioning didn't work well abf we had to ask for fans. There were bugs flying around the food during breakfast and dinner. The customer service was subpar and the rooms were not real clean. Hair in the bathrooms up checking in. Shower with old soaps.