Storii by ITC Hotels Moira Riviera

Good ambience, with pool, morning food is really good, especially all o parata rooms have great view thankyou.

I have to say, the property looks nice. The staff smiles at the entrance. We checked-in to a Premium Cottage room and realised it was unbearably hot, even with the air conditioning operating at peak. It had high ceilings because of a beautiful design but totally inconvenient and uncomfortable. We would not have survived in the room for the 2 nights we needed to stay at this property and instead of making a fuss about something that cannot be rectified. We asked to upgrade to the highest category - a two bedroom villa. The aesthetics in the villa were flawless - the furnishings tasteful, the linen was ok and we had a vast balcony. However, the service and amenities were a hit-and-miss. The service staff was very very young-looking, possibly just out of college and earnest, hard-working but utterly devoid of finesse or professionalism. There wasn't any/enough cutlery in the kitchen racks, the glasses were few, the water-bottles even lesser! These were stocked on demand. The loos/bathing area was clogged due to staffers (at the hotel) using them just before we checked-in and was resolved only after repeated requests. We then ordered dinner which the same staff got - same staff for Housekeeping and same for IRD service. They came with a tray with food covered in foil (like a 3-star hotel). No serving spoons. No cutlery was stocked in the kitchenette still. Food at high-tea was stale. Many many issues - all to do with lack of professionalism. Great potential though.

Stay was memorable!!! We enjoyed the food ,ambience and service .The pool and the attached mini garden were both picturesque.The restroom was comfortable and baby friendly .The best part from the menu was the Storii box ..with a sweet little surprise !!!

The kitchen just doesn't function. Every single day either the coffee doesn't arrive or the dosa comes 30 mins late. The final day we ordered a packed breakfast as we had an early flight which the chef detailed on the fillings in the sandwich and how he will pack it. At the check out time, the reception informed breakfast has not been made as the kitchen must have forgotten about it. We left without any food just with two bottles of water, no breakfast even! later someone called to apologize that action has been taken against the responsible person but i am still unable to understand how that helps in me not getting breakfast on time. Overall services were pretty shabby, the hotel wasn't even 50% full, i wonder what will happen when they run to capacity. Pretty much a harrowing experience, will never recommend this property.

The villas and rooms were beautiful, the breakfast and dinner was amazing and all the staff were very kind and welcoming.! My family and I had a great experience as this hotel, and we were all carefully attended to. I would highly recommend!!

The stay was good, was staying in the cottage. The location is peaceful. The is no valet parking in the hotel and it has tight parking spaces so keep that in mind. The food was good, room service was great and overall we had a great experience in the hotel