Revel Hotel Minot, SureStay Collection by Best Western

Our stay was horrible. The room was VERY dirty. There was garbage still on the floor, big gross stains on the furniture and my mattress. The pull out bed that my kids had to sleep on was filthy and was full of crumbs. We had a suite with a kitchen and the dishwasher was full of dirty dishes and there was no clean utensils, plates, glasses, nothing for us to use and even if we wanted to wash the load in the dishwasher there was no detergent. There wasn't even any regular dish soap. There was also no shampoo or body wash in the containers in the shower and the bottles were filthy. When we first got to the hotel we had to wait a very long time to check in. The guy at the desk was new or something. He didn't know where rooms were when people asked or how to explain where additional entrances were. He also didn't seem to know how to use the computer very well. He made me repeat my name multiple times and seemed like he couldn't find our reservation. He marked the wrong room number on our card holder and came running after us when we couldn't find our room to grab the keys and made us wait more. Finally he brought them back with the correct number on it. When we got to our room we just dropped off our stuff and left to go pick up a few things at the store so we didn't notice how bad it was till we got back. When we got back and saw the mess I went to the front and again had to wait forever. The guys was checking a woman in but also was chatting with her showing her his expired cards in his wallet etc. At this point I had taken pictures of everything in the room and when I told him about everything he wouldn't look at the pictures he said he had to come and see. He said not that I don't believe you but he needed to see it in person. This made me uncomfortable as it was just me and my kids in the room and it was pretty late already. When we got to the room he came in and started looking everywhere telling me how the garbage on the floor wasn't a big deal and the stains weren't a big deal. He did change the sheets on the pull out and said that this has been happening a lot. I told him I stayed there previously and how it was dirty then too but the staff was nice so I thought I would give it another chance cause maybe it was a one off. He kept asking me repeatedly which stay was worse and he said ignore the dishes if the dishes were clean which stay would have been worse. Like three times he repeated this. By this time it was like 10:30 at night and even if we wanted to go in the pool we wouldn't have been able to. So finally he left and we made the best of it and left early. When we were checking out I told tgis new guy what happened. I showed pictures and I said I wanted to be refunded my points and my cash to which he said that isn't likely. He said they would give me a free night and I said I would not stay here even for free and honestly I wouldn't even if they paid me. He said that someone would contact me the next day and I have still heard not

Comfortable rooms, Great complimentary breakfest..one of the best. Rooms are clean, but could use a little sprucing up. Not too bad though. Bed was very comfortable. Pool and hot tub looked good, but did not use. Located close to shopping and restaurants and downtown.

Not sure how best western allows them to represent the brand. Was very unclean in hotel and room. Stairs appear to have not been vacuumed in ages. Very dated and dirty carpets. Pool was not working and floors had large stains. Only redeemable facttwas the breakfast and front desk Logan was great.

Breakfast had a very good selection, with eggs, fruit, oatmeal bar, waffles, etc. The have a bar, if you want a drink. The room was clean and no complaints. Only issue was they had construction and the workers played loud music, sang along and shouted - at 8am on Sunday! (I think they should've disclosed construction was ongoing)

WORST EXPERIENCE started as soon as we arrived and our booking of rooms wasn't what we booked or paid for!? So, the "so-called" Manager, Marcel gave us the option to "just leave then!" It's a long weekend, where would you find 3 rooms on a Friday....??? We finally after 45 minutes got that sorted out and got to our rooms....ABSOLUTELY DISGUSTING!!! Our microwave had food plastered all inside, the bathroom taps were disgusting, the floors weren't washed and the kitchen sink kept plugging up! Our family and friends have been going here for the last 16 years when it was originally Kelly's Inn....this was definitely our LAST STAY! We will NEVER stay here again or recommend to anyone.

I'm so not impressed with the stay at this location it definitely was not worth the money we paid. The bathroom shower was dirty. There was sticky stuff on the carpet beside the bed. The swim and hot tub area was disgusting I will definitely not be recommending to anyone.

Breakfast was really impressive as the host was industrious to keep everything in order. In Minot, the weather was very cooperative to us as travellers and there were several good restaurants along the highway, so we selected the Texas LongHouse restaurant for steak dinner. The hotel needs to upgrade its maintenance like carpet seam in the suite and door Ajax.

This was the absolute worst hotel stay I have ever had. Not because of the friendly front desk staff that checked us in but because other guests were allowed to continue their loud drunken pool party until after 430 AM. When we called to ask that they be reminded other guests would like some quiet at such a late hour (230AM).....they reacted by turning up the volume, shouting and continued their party until after 430. Cops should have been called. Honestly it was scary how blatant they were in disregarding hotel staff directions. The staff failed to act and it was a very uncomfortable, unsafe night and the response from the manager....well he was not available and has yet to contact us even though we requested a call

Not one of my best experiences. Very noise refrigerator in the room which l had to unplug in the middle of the night. The room was very dated and in need of upgrading. There had to be an insomniac in the room above as they were up thru the night walking around, in what sounded size 12 ski boots. The window coverings looked like original equipment and needed replacement. Just a bad experience.