So many little things that make this hotel much better than anything else. The way they show you to your room, the way they put your shoes away and bring them back on your departure date, the way dinner and breakfast is waiting for you at your own private table, the way they let couples share an onsen during quiet hours. My point is - you will feel like a VIP here. The staff and always there, taking care of you in subtle ways, but you never feel watched or intruded on. This kind of invisible service - maybe hard for westerners to understand, but it is excellent. You will feel like you are really being understand and looked after. Highly recommend. Best hotel service I've had in japan in 2 years of living here. Highly recommended.