Guest User
March 2, 2024
Booked through Booking in the morning, two of us showed up. One of us had the digital document and the other paper. It was 10pm, outside the downpour, just returned from a trip. We were supposed to stay 3 nights. We didn't even enter before we were immediately stopped and told that they couldn't accept the digital document. They sent us to the police station in via Poma to request a certificate of recognition to stay in that hotel, we were told that there was no way such a document could be obtained. having returned to the hotel to explain after having wasted over 20 minutes we were told that we should have gone to the police station near the central station (distance about 40 minutes, in all this it was now 10.30 in the evening with bad weather). We would have been left without a place to sleep in Milan not knowing if it would have been successful at the police station. Obviously due to tiredness we LUCKILY decided to call a different hotel which welcomed us immediately without problems. However rude receptionist, dark place.
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